Since the most recent update a strange thing is happening. I often have more than one PowerPoint file open at a time and if I edit or create a quiz with Quizmaker 360 for one file it is added randomly to the other open PowerPoint files. I can easily remove the quizzes, but it is odd and an extra step.
That's truly odd - you see a new slide appear with the linked quiz in any open Powerpoint? It sounds like you're using Update 17 of Articulate 360? Are you seeing this only on new Powerpoint/quizzes too or anything you've got open?
Can you take a Peek of the steps you're going through? You can include the "Share" link here in your reply! I'd like to try and recreate what you're seeing.
I made sure I had all the latest updates for both Articulate 360 and
PowerPoint and then uninstalled Studio 360, turned off the computer and
once rebooted I re-installed Articulate 360. Unfortunately, this did not
solve the issue. I made changes to a quiz present in File 1 with a second
PPT file open and the edited quiz was correctly edited in PPT file 1 and
appeared as a random slide in PPT file 2.
The mystery continues! 🕵️♀️I'm going to enlist the help of our Support Engineers here, since I've never seen this happen before. They'll reach out to you soon with next steps!
6 Replies
Hi Wendy,
That's truly odd - you see a new slide appear with the linked quiz in any open Powerpoint? It sounds like you're using Update 17 of Articulate 360? Are you seeing this only on new Powerpoint/quizzes too or anything you've got open?
Can you take a Peek of the steps you're going through? You can include the "Share" link here in your reply! I'd like to try and recreate what you're seeing.
Hey Wendy! What a strange issue! I'm sure you don't want the wrong quiz populating in Presenter files, so let's get this sorted out.
First, are all of your files saved to your local hard drive, or are they saved to a network/shared drive?
Next, try saving and closing all of your files. Then, do a fresh installation of Studio 360. Let me know if you see an improvement!
I will save, close, do a fresh install and be back in touch, but yes, Ashley, the new slides were appearing in all open PowerPoint files.
Thanks for reaching out!
Wendy
Keep us posted, Wendy! We're here for any next steps or additional help.
Not fixed, yet!
I made sure I had all the latest updates for both Articulate 360 and
PowerPoint and then uninstalled Studio 360, turned off the computer and
once rebooted I re-installed Articulate 360. Unfortunately, this did not
solve the issue. I made changes to a quiz present in File 1 with a second
PPT file open and the edited quiz was correctly edited in PPT file 1 and
appeared as a random slide in PPT file 2.
Thanks for your thoughts!
Wendy
Hey Wendy,
The mystery continues! 🕵️♀️I'm going to enlist the help of our Support Engineers here, since I've never seen this happen before. They'll reach out to you soon with next steps!
This discussion is closed. You can start a new discussion or contact Articulate Support.