Repeating Audio

Hi Katie,

Sorry to hear about the trouble! Hopefully we'll get this fixed for you soon. First, I need to know a little more about your setup and what's happening. What version of PowerPoint are you using? Do you have any audio that's been inserted through PowerPoint, itself, separate from Presenter? If you're using PowerPoint 2003 and PowerPoint-inserted audio, please take a look at this article and see if the suggestions help resolve the problem. 

If you're not using 2003 or audio inserted from PowerPoint, can you confirm that the files you're working with are local, please? 

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

I am using PowerPoint 2003.  I add the audio by going to the Articulate menu and selecting "Import Audio."  The audio files I'm importing are on my local drive.  My file paths are well under 260 characters.  The only character used in the file path other than letters is an underscore (which I can't change due to client requirements).  

Hi Katie,

Thanks for getting back to me! There is a known issue where in certain cases a presentation whose title contains accents or special characters will create two published output folders and the audio will overlap. To correct this behavior you would need to remove the offending character so that it publishes as expected.

After you have published your presentation you should be able to right click the presentation.xml file in the data folder and open it with NotePad. You should see a section like this:

You could modify that section so that it displays the title correctly if an accent is required.

You should also ensure that the publish path does not contain special characters. If you cannot alter this due to your client's requirements, perhaps explaining the issue would allow them to make an exception for the file.

If the issue continues, would you mind sharing the file with us, so we can see what's happening? Please create a Presenter Package. After creating the package, please submit the file on the second page of this form. Also, please share the case number with me, so I can follow the progress and update this thread.

Thanks Katie!

Christine

There are no accents in the titles of my courses.  Is an underscore considered a special character?  At any rate, it never gets to the point that I publish it, because I find the error when I'm trying to sync the animations.  At that point I go back in and re-add the audio.  Sometimes it "sticks" on the second try, but on some occasions I've had to do a third round for some slides.  But eventually it does "stay" with the correct audio, and at that point I finish the sync and publish.

Since I can't intentionally break it nor can I figure out when it's going to break, I don't have anything I can send you right now, but if you don't have any other suggestions, I guess I will just have to wait until it does it again.

Good morning Katie,

Yes, an underscore would be considered a character that would cause issues with file name, titles, etc. I have seen instances where sometimes they don't cause any issues, but other cases where they've been the root of constant issues. So, it can be difficult to determine whether or not it's going to consistently cause problems. 

I totally understand. However, if you do run into the problem again, we are more than happy to test the files. If you encounter this issue, feel free to contact us and we'd be happy to investigate the problem.

Thanks Katie!