Safari 5 - playing videos but won't open attachements.

Hi Lesley. I would see if this article helps you out:

http://www.articulate.com/support/presenter09/kb/?p=2244

Since you are likely on a mac, publishing for CD won't actually help your issue. Assuming this presentation is going to be hosted online, make sure you test that functionality online as security settings in Flash player won't allow you to click on attachments viewing offline content.

Hi Justin,

I create content on a PC.

Our students are complaining that they cannot download attachments on a MAC using Safari 5.

They are in 200 countries so publishing to disks is not an option anyway.

Is there another browser they can use on Macs to access articulate-made content?

Lesley

Are you hosting the content online via an http address? Attachments should work fine if you do it that way. Due to security issues with Flash player, attachments won't work offline without modifying  your security settings:

http://www.articulate.com/support/kb/000699.php

Hi Lesley,

Do you have a public link to the content?  I've got a Macbook Pro with Safari 5 and I'll be glad to test it on my machine.

Hi Justin,

Yes we host on our own website and the content can only be accessed online. I tried Safari myself and I could not open them.

Please go to www.englishlink.com  /  user name: englishlinktest@hotmail.com  /  password: 2b6b94c659

You can select any of the lessons to try out the attachments.

Regards,

Lesley

Hi Lesley

i have tried on a mac and safari 5 and the attachments download to my machine

Phil

That's good news. Thanks for checking Phil.

Any idea why some people would have trouble? Maybe they need to upgrade Flash?

Lesley

I would try updating flash shouldnt really be an issue, but it is always worth a go.

They could always try to use firefox, safari isnt the best browser on a mac

Phil