Series of old files and now lost audio
Oct 11, 2012
By
Jann Iaco
I've read the" Audio is Missing" Article. Ran through the checklist and it still doesn't make since why my audio just disappeared. I had just listened to a Preview of some slides and there was audio, I saved my PPTX, but kept the Powerpoint open -- a few hours later --- poof, they were gone! Now I had this happen a year ago, but it was my fault renaming some files. This time I did nothing of the kind.
I have noticed (see attachment) a collection of old-ppta files building u over the past couple of weeks. Actually, never seen that before to this extent. Does this have anything to do with the lost audio?
I restored my audio files manually and resync'd -- don't want this to happend again, of course.
Can you help?
Thanks,
Jann
2 Replies
Hi Jann,
Mind opening a ticket with the support team so they can work with you on this one? Thanks!
Peter,
Yes, I just opened a ticket on this.
Thanks,
Jann
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