Slide audio ends prematurely
Jan 12, 2016
We've run into an issue with the playback of Studio '13 lessons. Our issue appears to be machine specific, and we are not sure if the problem is on the authoring/publishing side (Studio issue) or on the playback side (Flash or browser issue). Has anyone run into a similar problem as described below:
When testing published lessons, some of our instructors are finding slides set to auto advance will end prematurely (could be 1 sec, could be a couple of sentences). We see the problem in IE, Firefox, and Chrome. We test the presentation on a different machine, and the slides behave normally (i.e., audio ends prior to slide change). If the slides are set to advance by user, they play normally, also. The issue only happens with the flash version of the published lesson.
Any insight the community has would be appreciated. Thanks!
6 Replies
Hi, Andy -- Would you be able to share your file so we are able to do some testing for you? You may also want to check out this information on the recent Flash issues that have been causing various issues.
Can do. What's the easiest way to share a package file with Articulate, Christie?
We first noticed this issue back in 2015. At the time, it was just one instructor's machine. Now a second instructor has discovered the issue in the last month and brought it to my attention yesterday.
Also, I can provide a copy of our published output if you want to do a side-by-side comparison (i.e., in case your output doesn't have the same problem).
Hi, Andy! Here are the steps you would need to create your Articulate package, and if you are comfortable, you are welcome to share your files here in the thread by using the ADD ATTACHMENT button in the bottom left of the reply box.
If privacy is a concern, you may use this form to submit your files for confidential review and I'll go ahead and pick up your case from a staff-only queue. :)
Just to be safe, I went ahead and used your confidential review link.
Hi, Andy -- Thanks for the head's up and I see that your case (#00725220) has been received! I will check it out as soon as possible and I will reply via the email address we have on file for your account. :)
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