Slide properties and Slide Options not working

Good morning Anna!

Wow, that does look strange. It almost seems like the text in the second screenshot is doubled. Have you made any recent changes or updates, or has this been happening for a while? If this is something that's just started happening, have you tried restarting the machine?

Thanks!

Christine

Hi Christine!

Do you think perhaps my Articulate has been corrupted somehow. Should I perhaps uninstall and re-install?

I also got this message when trying to publish today.

Can I use the old mail with link to re-install if I first uninstall from my computer and make a backup of the files I have under C:\Users\eraaaps\Documents\My Articulate Projects?

Kind Regards

Anna Pellnäs

Good morning Anna!

First thing I noticed, right off the bat, is that directory in the error. Try placing the files on your C: drive, if you can. 

Here's some additional information about file placement:

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues.

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 

2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).

3.  Avoid using special characters, accents or symbols in your file names.

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article:
http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx

If you do move the files and you still see this error, we'll need to investigate a little further. 

Do you know what version of Microsoft Office is installed? We'll also need to find out if you're running the 32-bit or 64-bit installation. If you need help finding this information, just let me know!

Thanks very much Anna,

Christine

I am having the EXACT same issue.  Just started tonight.  I've been working on the same file all day with no issues.  Mine happened when I tried replacing a flv file.  Now I get blank fields when I try to insert flash as well as slide properties is no longer working!

Would love advice on how to correct!!!!!  

I am using PPT 2007 via VMware on a Mac.  I am working in the windows xp space of the computer.  I have the files in a shared folder on the c drive.  

Hi Sharon. Welcome to the community!

I apologize for the delay. It sounds like you're already working on your local drive. If you haven't already, please try restarting the machine. 

If you're still seeing the error, please follow the steps outlined in the following support article:

Articulate > Product Support > Unexpected or erratic behavior in Articulate Studio '09

If the steps above do not resolve the issue, we may need to take a closer look at what's happening. 

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks!