Sound not working for some end users
May 19, 2017
Lately, I've been having more users than usual complain about the sound (narration) not working consistently in our Presentations (Presenter '13).
I usually recommend that they switch to a different browser to see if that helps and it often does.
What other recommendations would be appropriate to make in this situation. It seems like most of these users are using Google Chrome. I'm not sure if there's a connection or not, or if it just means that Chrome is a very popular browser.
Thanks for any suggestions you can provide for how to troubleshoot sound issues for end users.