Studio '09 Will Not Work Properly on my Company Laptop

Welcome to Heroes, David!

I'm really sorry to hear about the issues you're running into. I'm not seeing any cases associated with your user name or the email you registered with, however, so it's hard for me to know what has and has not been tried in terms of troubleshooting and finding a solution. Typically, for a published course to create a zip folder, the full directory path of the publish location needs to be less than 256 characters in length, including the name of the zip file itself. Also, please be aware that working on a network drive or publishing to a network drive can cause erratic behavior. You should edit and publish your content on your local hard drive (typically, your C: drive). 

When you've looked for support in the past, have you used our contact form? If not, please submit a case using it now, and once you receive your case number, feel free to pass it on to me so that I can follow it personally and make sure you get the help you need. Again, sorry for the frustration, but we're dedicated to making sure you get this resolved, so we hope to hear from you soon. The support link is included below as well:

http://www.articulate.com/support/contact/submit.php

Thanks!

Peter,

Thank you for your response ... but it really didn't answer my original question.  My company has licenses for Articulate and I have used it, now, for over two years, at the office.  Working remotely from home, now, requires I have the Articulate Studio '09 suite running on my laptop.  I downloaded the suite, installed it, and used my company authorization codes to register each of the four modules.  As I said in the previous post, both Presenter and Video Encoder seemed to work perfectly but both Engage and Quizmaker ALWAYS failed when I attempted to open them with a dialog box saying  "Articulate (Quizmaker or Engage) has encountered a problem and needs to close. We are sorry for the inconvenience."

I tried everything I could think of to solve the problem.  I did a soft-reboot of my laptop.  I did a power-reboot of my laptop, I uninstalled the Studio software and re-installed it.  None of these things made a difference.  The two modules still will not work!

The only "work-around" solution I could come up with was to download the 30-day free trial to my home PC.  This PC, however, does NOT have access to my company network.  It means authoring on the home PC, publishing on that same PC, and then transferring all the published files to my laptop to be sent to our LMS Content Support group for loading the content on the ZIP file to our LMS.  This whole process could be a pain, but workable, if I could just get the home PC version to produce a ZIP file.  I was aware of the fact that the whole process works better from the C: drive but was not aware of the 256-character restriction.  I will try to shorten the path/file name and see if it works.  Thanks for that info.

Please let me know if you have any advise on how I can get the Engage and Quizmaker modules up and running on my laptop!

Thanks,

Dave Macoomb

Thanks for getting back to me, and also for the additional info, Dave. At this point, I'd recommend submitting a case to our support team regarding the Engage and Quizmaker issues. They'll be happy to quickly work with you to get it resolved and help streamline your workflow. Let me know the case number, if you'd like, and I'll be happy to keep an eye on it and make sure you get taken care of. Thanks!