Suspend_Data = Undefined & Exit Now button not working
I have a user that is taking our courses (designed in Articulate Presenter '09) and a couple of strange things are happening for this user:
1. The 'Exit Now' button does not work; and,
2. And courses are not being marked complete after the minimum number of slides are viewed.
I pulled the suspend_data file and noticed is was not right, showing an undefined message.
fkey_reg data comments
The user is taking the course with IE9 and has the latest version of Adobe Flash Player installed.
Any ideas what might be causing these strange problems? We have thousands of other users that are taking the course without any problems. I've only seen this 'undefined' message for the suspend_data file one other time in several years.
Your thoughts, suggestions, etc. would be greatly appreciated.
PS - I asked the user to download Firefox and try taking the course in that browser to see if it fixed the problem. I'm waiting to hear back from her to see if it helped.