Missing swf file for 'Exit' Button
Our courses are delivered through an LMS and a couple months ago we started having lots of reports from users saying that the Exit button would not work (i.e. when clicking on it nothing happened). The reports were for all browsers (not just IE10). This problem seems to have just surfaced (other than IE10 users having issues because of the known compatibility issue with Articulate and IE10) and is happening intermittently. So for example, one user might be able to exit one course just fine, but then not be able to use the exit button on the next course.
The LMS claims that the problem is happening because a required swf file does not always load as users are accessing the courses. In other words, they're blaming the Articulate software for this problem. I'm not quite convinced, however, because these same courses have been used for several years and nobody had ever reported this problem before (other than IE10 users). It just surfaced a couple of months ago.
Does anyone have any ideas on what could be causing this problem with the Exit button? And could the LMS company be correct in that a swf file is sometimes not loading when a course is loaded?
Any ideas or feedback would be greatly appreciated!