Missing swf file for 'Exit' Button

Hi All,

Our courses are delivered through an LMS and a couple months ago we started having lots of reports from users saying that the Exit button would not work (i.e. when clicking on it nothing happened).  The reports were for all browsers (not just IE10).  This problem seems to have just surfaced (other than IE10 users having issues because of the known compatibility issue with Articulate and IE10) and is happening intermittently.  So for example, one user might be able to exit one course just fine, but then not be able to use the exit button on the next course.  

The LMS claims that the problem is happening because a required swf file does not always load as users are accessing the courses.  In other words, they're blaming the Articulate software for this problem.  I'm not quite convinced, however, because these same courses have been used for several years and nobody had ever reported this problem before (other than IE10 users). It just surfaced a couple of months ago.

Does anyone have any ideas on what could be causing this problem with the Exit button?  And could the LMS company be correct in that a swf file is sometimes not loading when a course is loaded?

Any ideas or feedback would be greatly appreciated!

Thanks,

Steven

3 Replies
Ashley Terwilliger

Hi Steven,

Have you test your course in another system like SCORM Cloud (you can download it as a free trial)? If the Exit button works there, than that will help you determine if it's an issue with your file or with the LMS itself. If you're able to replicate it within SCORM Cloud, please submit a Support Case so that we can look at your file. 

Thanks!

joe smith

Hi Ashley,

Thanks for the reply.  Since the issue happens intermittently, I think testing in SCORM Cloud would just be a waste of time and like looking for a needle in a haystack.  If it were happening every single time, I'd definitely spend the time doing it.  My LMS sent me the following information today after doing some of their own testing. They say that Articulate is not loading the mod_exit.swf file or something like that.  I'm working on getting the log they mention in the response below.  Would that log be helpful for a Support Case?

Steven

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Hi Steven,
Campbell investigated further, and replicated the issue while running a course off of his local host (so not off the server, and therefore the issue was isolated from server-related disruption).
His notes:
Okay so it looks like when the exit slider doesn't appear, the course is not even requesting to load mod_exit.swf.
You'll see in the attached log file (from IIS) that at 2013-07-25 14:52:07, I launched the course.
Actual entry : "2013-07-25 14:52:07 ::1 GET /Campus/Student/Course/ViewCourse.aspx CourseID=696a8a1a-3d78-4e34-bd4c-385182622c85&ProgramID=e9e3d61a-441d-4fb3-8e66-73239b5779bb 80 admin@agile.net ::1Mozilla/5.0+(Windows+NT+6.2;+WOW64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/28.0.1500.72+Safari/537.36 http://localhost/Campus/Faculty/DemoCourse.aspx?CourseID=696a8a1a-3d78-4e34-bd4c-385182622c85&ProgramID=e9e3d61a-441d-4fb3-8e66-73239b5779bb 200 0 0 517"
Below that log you will see that there are no requests for mod_exit.swf but above there are. (not even bad requests).
There were no JavaScript errors in the console and other than the exit the course seems to function properly.
So this seems to confirm that that there is something going on internally within the swf that is preventing the loading of the exit_mod.swf.

Articulate may be able to offer suggestions for this issue?