Presenter not reporting completions in LMS (Not IE10)

Apr 05, 2013

This is not an IE10 issue. The users are using IE9, FireFox, or Chrome. We have been getting reports of our presenter modules not marking the courses as completed in our LMS, CornerStone On Demand. This has been increasing within the last couple of weeks. These are the same courses that were reporting completions earlier--nothing changed. LMS provider says it isn't on there end.

Any ideas?

3 Replies
Peter Anderson

Hi Rebecca!

Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.


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