SWF File Display Issues

May 16, 2012

I created a little animation in presenter, published it to get the swf file. I am then calling that swf file into a course.  When the slide is first viewed the display is way off, the swf animation seems to be going off the screen.  If you go back to the slide later, it displays correctly.  Please see the attached.  Of course I'd like it to display correctly the first time, please help.

Thanks, Lori

3 Replies
Peter Anderson

Hi Lori!

I see what you mean. Can you send us the actual files so we can play around with it and help you find a solution? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

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