6 Replies
Sayuj Ravindran

Hi Wendy,

Did you check the text labels of your templates? Did you edit (or remove) the text labels from your template?

It is possible that the pop-up is actually telling you something, but since you have edited (or removed) the corresponding text, you only see the 'OK' button.

Just a wild guess...



Peter Anderson

Hi Wendy,

As Sayuj suggested, if you can't find a resolution by following this troubleshooter...


... then it's most likely related to your custom template. If you'd like one of our support engineers to have a closer look, you can Create an Articulate Presenter Package and upload the zip file to us. When you submit your case, please mention the url from this thread as well as any other info you think may be helpful in resolving the issue. Thanks!