Toolbar buttons not functional in Articulate '13

Im having the same problem.....cant edit or add any content to my presentation

Hi John and Desiree,

If you're Articulate ribbon is not working, I'd suggest following these troubleshooting steps first.  Next, I'd follow the steps here if it's still misbehaving.  Let us know if you're still having difficulty after follow those instructions. 

Oh, and welcome to Heroes Desiree! 

Ashley,

We tried the troubleshooting steps without success.  How do we proceed?

Hi John,

Have you tried both of the troubleshooting articles? If your Articulate menu still isn't working after following the steps above, you'll need to repair your software as described here.  You'll also want to ensure you're using one of the supported versions of Microsoft office described here. 

I know there has been a gap since my last post but I followed the repair instructions provided by Ashley - the result is the same, no functional buttons on the Articulate toolbar.  Has anyone else reported problems after downloading the upgrade to '13?

Looking for other options as this has been very frustrating and is delaying projects.

John

Hi John,

Sorry to hear that you're still experiencing trouble with this.

Can you please share a little more information about your current setup?

It sounds like you've already tried repairing and followed the full uninstall and reinstall options. 

Which version of Office (year and installation type - 32-bit or 64-bit) are you currently using? As noted in this article that Ashley linked to earlier, Presenter won't function properly with the 64-bit installation of Office. 

Articulate Studio '13 requires a 32-bit desktop version of Microsoft Office. It won't work with:

• 64-bit versions of Office
• Browser-based (online) components of Office 365
• Click-to-run versions of Office 2010

Note: Visual Basic for Applications must be installed. It's part of the typical Office setup. If it wasn't included in your installation, here's how to install it.

Also which version of Windows are you currently running?

Does this happen when you open an existing project, or if you launch a new/blank project or both? 

If you could provide this information, we'd appreciate it.

Thank you!

Hello,

I have experienced this issue for the first time.  I have gone through the trouble shooting steps and how I'm getting some reaction from the Articulate bar.  I'm trying to insert a quiz, and I'm receiving a message saying "unable to create this incident" or something along those lines.  Please can you provide advise? I have just downloaded the most recent update too.

Sonya

Hi Sonya!

Sounds like something may have happened during the download/update process perhaps.

I would advise a repair to get this corrected.