After long back I'm using Articulate Studio'13 software. When I'm previewing the articulate file, it is asking to install flash player 10 or higher version,. When we trying to download & run the software again and again it is asking us to install the same. Please find the attached file for your reference. Kindly help me for this issue. Unable to work with Articulate'13 professional (entire package).
Based on your reply I tried to install .But While previewing the power point ,it is asking us to install the flash player10 or higher version.Please find the attached and do the needful.
What version exactly of Flash did you install locally? The problem was in Flash 20.0.0.67 - so you'll need the ones after that, and it's best to ensure you have the latest Windows update. It needs to be installed locally, not just within a web browser and if you were to check the Flash version in a browser such as Chrome, you'll see information about the Flash plug in associated with Chrome.
You'll also want to ensure that you're using the latest version of Flash on your system and you can use the steps here to ensure you're using the latest update per your version of Windows.
If you've already gone through the normal installation and repair process as detailed here and confirmed your set up meets or exceeds the system requirements here, I'd want to have you to continue working with our Support Engineers for additional assistance.
Please refer the attached and give the Solution. I am able to work on articulate engage ,but I couldn't able to import that file in the articulate presenter. Kindly provide the solution.
Are you trying to create a new interaction from within Presenter or import one you've already completed in Engage as a standalone version? Were you able to go through the repair steps? Can you share a copy of this Engage interaction (either as a standalone if that's what you're trying to use or the Presenter package)? You can include it in a reply here by using the "Add Attachment" button at the bottom of the reply window or send it to our Support Engineers by uploading it here.
Thanks for sharing the Engage interaction file here. I was able to successfully import it into a Presenter '13 course and didn't receive any error messages.
At this time, I think it would be best for you to continue this work and discussion with our Support engineers so that we can figure out what is happening.
12 Replies
Hi Meera,
A bug has been identified in Adobe Flash Player 20.0.0.267 that breaks features in many applications, including Adobe Captivate, Articulate Storyline, and Articulate Studio. For example, in Storyline and Studio:
The good news is Adobe and Microsoft have fixed the issue in recent updates. Follow the steps below for your version of Windows to fix the problem.
Hope that helps!
Hi Team,
Based on your reply I tried to install .But While previewing the power point ,it is asking us to install the flash player10 or higher version.Please find the attached and do the needful.
Thanks and Regards,
Meera C
Hi Team,
I installed the Flash Player20 version.But again While previewing time it is asking the to upgrade the Flash player.Please do the needful.
Best Regards,
Meera C
Hi Meera,
What version exactly of Flash did you install locally? The problem was in Flash 20.0.0.67 - so you'll need the ones after that, and it's best to ensure you have the latest Windows update. It needs to be installed locally, not just within a web browser and if you were to check the Flash version in a browser such as Chrome, you'll see information about the Flash plug in associated with Chrome.
You'll also want to make sure you're on the latest update of Studio '13 here.
If you continue to have difficulty, you'll want to look at connecting with our Support engineers here.
Hi team,
I am facing a problem with Articulate Studio 13. I couldn't able to preview the slides.
Could you please share the update of Studio13 once again.
Best Regards,
Meera C
Hi Meera,
You can find the latest update of Studio '13 here.
You'll also want to ensure that you're using the latest version of Flash on your system and you can use the steps here to ensure you're using the latest update per your version of Windows.
Hi Team,
Thanks for your reply.I tried to install the software which you shared.
While installing time I am facing the problems.
It is showing articulate is stopped working.Please find the attached and give the solutions.
Best Regards,
Praveena SM
Hi Praveena,
If you've already gone through the normal installation and repair process as detailed here and confirmed your set up meets or exceeds the system requirements here, I'd want to have you to continue working with our Support Engineers for additional assistance.
Hi Support,
Thanks for your reply...
Please refer the attached and give the Solution. I am able to work on articulate engage ,but I couldn't able to import that file in the articulate presenter. Kindly provide the solution.
Best Regards,
Praveena SM
Hi Praveena,
Are you trying to create a new interaction from within Presenter or import one you've already completed in Engage as a standalone version? Were you able to go through the repair steps? Can you share a copy of this Engage interaction (either as a standalone if that's what you're trying to use or the Presenter package)? You can include it in a reply here by using the "Add Attachment" button at the bottom of the reply window or send it to our Support Engineers by uploading it here.
Hi Support,
I Created the engaged file using articulate engage separately. I am trying to import the engage file in to the articulate presenter.i couldn't import.
I have attached the engage files for your reference.
Hi Praveena,
Thanks for sharing the Engage interaction file here. I was able to successfully import it into a Presenter '13 course and didn't receive any error messages.
At this time, I think it would be best for you to continue this work and discussion with our Support engineers so that we can figure out what is happening.
This discussion is closed. You can start a new discussion or contact Articulate Support.