Unable to log into Articulate 360

Hi Eric,

I'm sorry you've run into issues logging into Articulate 360! 

What's the error message you're seeing in the desktop app? Do you have the latest update installed - it would be update 10?

Also, I've seen a few folks run into a similar issue if they had two Articulate IDs (typically one personal and one a business email address) and one of those was only associated with a trial - so I'd make sure you're using the same login in both places. I see a few different accounts with the "Pulse IT" name/title and some similar email addresses. The email address you're using here in ELH is not assigned a seat within your 360 Teams account (it's a Teams admin), but it looks like your personal email address is? 

If you need more help with what those email address are - reach out to our team here, and we'll share the specifics privately! 

Hey Ashley,

Thanks for the reply.

I will have to check with my IT dept in the morning. 

Thanks for the link to your team. Might have to use it. 

THANKS!
Eric

No worries Eric, and when you go to that page to reach out to our Support team, since you're on a Teams plan you'll see the Chat option if you're logged in you can use that or the Case submit button.