Articulate presenter is always blowing up on me and I've lose video and audio at least 30 or more times over the last four years.
It just occurred to me (duh) that maybe I shouldn't use the articulate tab to put video into the presenter file... what's wrong with just inserting it into the powerpoint? Because if I lose my .ppta file (it's always getting corrupted especially transitioning from Presenter 13 to Presenter 360), maybe just keep the video OUT of the articulate tab. What do you al lthink of that? Any disadvantages?
Thanks, yeah I know there's no other option with audio, just wondering if my large video files inserted into articulate tab was creating more risk of crashing the .ppta file which happens frequently
Videos should still be added from the Presenter tab, the benefit of the audio is there is a way to extract them if they had been added using the Powerpoint audio vs. Presenter.
As for the crashing of your .ppta file - I know we've discussed similar in a few different forum threads and that you'd had a support case or two going, if those are still opened or unresolved, let me know and we'll get a member of our Support team to follow up with you.
video should always be added via the Articulate Tab Audio should always be added via the Articulate Tab
This seems risky to me because it could result in a bloated .ppta file which might be prone to crashing (that's just a wild guess on my part, knowing nothing about who this media is stored).
So are you saying that there's no real increase in risk, loading files in via the Articulate Tab (is this what you mean when you say "presenter tab") versus loading them in via powerpoint?
Yes, my upgrades are still crashing and support hasn't provided any type of solution other than to recreate the presenter files using a rather laborious process. There's no .exe fix like you had a couple years ago where I could drag the corrupted file to a "tool" to just "fix" it. This is really painful as it's a very painstaking process to do what support says I have to do.
To make matters worse, when I use supports suggestion, I lose every one of my videos in teh presentation and have to reinsert them one by one. Since Articulate doesn't include any kind of a file marker, or something that would allow me to tell what slide was there before it was wiped out, then it's a huge pain for me.
Yes, to be able to have the media files included as a part of the publish you'll need to look at inserting them from the Presenter/Articulate ribbon vs. a direct Powerpoint insert. The .ppta file will grow in size based on the items you have, but that is expected as it's what holds all the resources associated with your Presenter course. The risk would be loading them in using the Powerpoint built in options and not having those items appear within your Presenter course.
I'm sorry we haven't been able to figure out a better solution, but I know our team has taken a look at this in your cases and tested it out on their own with your files too - but we're happy to keep working on this with you one on one. The support case is the best route for that to track issues and keep your files within our system vs. here in the public community forums.
The loss of the videos is likely based on if they were previously inserted using Powerpoint instead of the Articulate Presenter insert.
Please let me know if you'd like me to reopen one of your cases (if you know the case number that matches this issue that's helpful) and I'll ensure that a member of our Support team reaches out.
Actually the loss of videos was NOT related to that because I have never used powerpoint to insert the videos, it's always been the Articulate tab, but I was considering added them via powerpoint to prevent (what I thought might be causing) the crashes where I lose all the links to my video.
Here's what happens: the screenshot of the video is still on the page but when I go to preview it or publish it, it just vanishes. So then I have to figure out if the video I'm looking at is an SWF or MP4 (articulate is incapable of telling me that, which drives me nuts... and I've checked) I go and locate the file on my hard drive and go to the articulate tab and click on the "video" button and load it, then even though it thinks the video on the screen is gone (as it won't preview) it will magically ask me "do you want to replace the existing video". Which of course isn't really there, otherwise I wouldn't need to be doing this. So then I replace the video and then resize it and relocate it on the screen. A giant pain. And I do this again and again and again. I will eventually lose probably 100% of all the videos in my 100+ presenter files at some point in the life of the program, it's an incredible productivity waster and I've thought of switching to Adobe but that seems to have such a steep learning curve that I stick with Articulate, in large part because of you folks in the support community, even though the darn thing (Articulate 360) breaks all the time, at least I can ask questions of the user community and folks like yourself.
So, your advice is well taken, I'll leave the videos where they have always been -- in the Articulate tab so that they can be published correctly. Thanks for the feedback.
Next time I lose all my video, or audio, what should I do, open up another support case? All they did for me last time was tell me to rebuild my presenter file.
Thanks for that description - I wish there was an easy answer or explanation of what's happening with your videos and Presenter as a whole - but it's been something that has stumped me with every forum discussion you've got. None of those are things I expect to happen nor can I replicate - of course that's not reassuring when they happen to you. My one thought on the SWF file, is within Articulate 360 we're previewing the HTML5 output directly and the preview may not be reencoding the video file as the publish will do - have you determine that it's always a SWF file that doesn't appear?
For us to get to the bottom of this, a Support case is the way to go. That way we'll be able to work a bit more directly with you to see what's happening and any other causes. Feel free to keep me posted here if you open one up and I'll follow along too!
I'm working with Karla in support but they don't have a fix -- whatever tool they're using to "fix" my pptx and ppta files results in my losing audio and video on all 110 slides in the presenter file. I'll let you and the group know if they ever do come up with a solution. Jim
No solution I take it? I'm experiencing the same issue... or very similar. I have three slides in my presentation I try and embed video into. It works for the first two, but when I used the Articulate tab in PPT to try and add the third video (embed code to an externally linked video on all three of these videos) then PowerPoint crashes. Windows 10, up to date Office, rebooted, etc. Curious if Jim ever found a solution.
Unfortunately, we didn't hear back from Jim, so I don't have a solution to share. Since this thread is a bit dated, I'd love for our Support Engineers to take a look at what's happening on your end. Please use this link to begin working with our Support Team!
No problem. This happens to me every 3rd or 4th time I try and embed a video link from a web site, and it happens in more than one PowerPoint. I found the workaround is to copy and paste the slides into a new "fresh" PowerPoint file and that seems to do the trick and prevent crashing. A pain, but it works for me.
12 Replies
Hi Jim,
I would add them from the Presenter tab - and the directions here walk through the right way to do that. Powerpoint audio isn't supported in Presenter 360 as you'll see here, although you can record it and keep it there and then export to add in at the end of your development if that feels like a better set up for your needs.
Thanks, yeah I know there's no other option with audio, just wondering if my large video files inserted into articulate tab was creating more risk of crashing the .ppta file which happens frequently
Thanks
Jim
Sent from my iPhone using not-so-accurate Siri.
Videos should still be added from the Presenter tab, the benefit of the audio is there is a way to extract them if they had been added using the Powerpoint audio vs. Presenter.
As for the crashing of your .ppta file - I know we've discussed similar in a few different forum threads and that you'd had a support case or two going, if those are still opened or unresolved, let me know and we'll get a member of our Support team to follow up with you.
Ok to make sure I understand:
video should always be added via the Articulate Tab
Audio should always be added via the Articulate Tab
This seems risky to me because it could result in a bloated .ppta file which might be prone to crashing (that's just a wild guess on my part, knowing nothing about who this media is stored).
So are you saying that there's no real increase in risk, loading files in via the Articulate Tab (is this what you mean when you say "presenter tab") versus loading them in via powerpoint?
Yes, my upgrades are still crashing and support hasn't provided any type of solution other than to recreate the presenter files using a rather laborious process. There's no .exe fix like you had a couple years ago where I could drag the corrupted file to a "tool" to just "fix" it. This is really painful as it's a very painstaking process to do what support says I have to do.
Support says I should follow this process to create a new powerpoint an "import" the previous content, but it just doesn't work that way: https://articulate.com/support/article/Articulate-Presenter-360-How-to-Fix-a-Corrupt-PowerPoint-File
So far 30% or better of all my powerpoint 2013 files are crashing when "upgraded" to the new Articulate Presenter 360.
To make matters worse, when I use supports suggestion, I lose every one of my videos in teh presentation and have to reinsert them one by one. Since Articulate doesn't include any kind of a file marker, or something that would allow me to tell what slide was there before it was wiped out, then it's a huge pain for me.
Hi Jim,
Yes, to be able to have the media files included as a part of the publish you'll need to look at inserting them from the Presenter/Articulate ribbon vs. a direct Powerpoint insert. The .ppta file will grow in size based on the items you have, but that is expected as it's what holds all the resources associated with your Presenter course. The risk would be loading them in using the Powerpoint built in options and not having those items appear within your Presenter course.
I'm sorry we haven't been able to figure out a better solution, but I know our team has taken a look at this in your cases and tested it out on their own with your files too - but we're happy to keep working on this with you one on one. The support case is the best route for that to track issues and keep your files within our system vs. here in the public community forums.
The loss of the videos is likely based on if they were previously inserted using Powerpoint instead of the Articulate Presenter insert.
Please let me know if you'd like me to reopen one of your cases (if you know the case number that matches this issue that's helpful) and I'll ensure that a member of our Support team reaches out.
Actually the loss of videos was NOT related to that because I have never used powerpoint to insert the videos, it's always been the Articulate tab, but I was considering added them via powerpoint to prevent (what I thought might be causing) the crashes where I lose all the links to my video.
Here's what happens: the screenshot of the video is still on the page but when I go to preview it or publish it, it just vanishes. So then I have to figure out if the video I'm looking at is an SWF or MP4 (articulate is incapable of telling me that, which drives me nuts... and I've checked) I go and locate the file on my hard drive and go to the articulate tab and click on the "video" button and load it, then even though it thinks the video on the screen is gone (as it won't preview) it will magically ask me "do you want to replace the existing video". Which of course isn't really there, otherwise I wouldn't need to be doing this. So then I replace the video and then resize it and relocate it on the screen. A giant pain. And I do this again and again and again. I will eventually lose probably 100% of all the videos in my 100+ presenter files at some point in the life of the program, it's an incredible productivity waster and I've thought of switching to Adobe but that seems to have such a steep learning curve that I stick with Articulate, in large part because of you folks in the support community, even though the darn thing (Articulate 360) breaks all the time, at least I can ask questions of the user community and folks like yourself.
So, your advice is well taken, I'll leave the videos where they have always been -- in the Articulate tab so that they can be published correctly. Thanks for the feedback.
Next time I lose all my video, or audio, what should I do, open up another support case? All they did for me last time was tell me to rebuild my presenter file.
Hi Jim,
Thanks for that description - I wish there was an easy answer or explanation of what's happening with your videos and Presenter as a whole - but it's been something that has stumped me with every forum discussion you've got. None of those are things I expect to happen nor can I replicate - of course that's not reassuring when they happen to you. My one thought on the SWF file, is within Articulate 360 we're previewing the HTML5 output directly and the preview may not be reencoding the video file as the publish will do - have you determine that it's always a SWF file that doesn't appear?
For us to get to the bottom of this, a Support case is the way to go. That way we'll be able to work a bit more directly with you to see what's happening and any other causes. Feel free to keep me posted here if you open one up and I'll follow along too!
I'm working with Karla in support but they don't have a fix -- whatever tool they're using to "fix" my pptx and ppta files results in my losing audio and video on all 110 slides in the presenter file. I'll let you and the group know if they ever do come up with a solution. Jim
No solution I take it? I'm experiencing the same issue... or very similar. I have three slides in my presentation I try and embed video into. It works for the first two, but when I used the Articulate tab in PPT to try and add the third video (embed code to an externally linked video on all three of these videos) then PowerPoint crashes. Windows 10, up to date Office, rebooted, etc. Curious if Jim ever found a solution.
Hi Jason!
Unfortunately, we didn't hear back from Jim, so I don't have a solution to share. Since this thread is a bit dated, I'd love for our Support Engineers to take a look at what's happening on your end. Please use this link to begin working with our Support Team!
No problem. This happens to me every 3rd or 4th time I try and embed a video link from a web site, and it happens in more than one PowerPoint. I found the workaround is to copy and paste the slides into a new "fresh" PowerPoint file and that seems to do the trick and prevent crashing. A pain, but it works for me.
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