Unable to upload an Articulate Presentation into my LMS

HI Michelle, lets confirm first the  issue is in ur LMS or the course, try uploading the course  in Scorm Clud and test it.

Aloha--

I have the same problem.  My first three Stories uploaded and played no problem.  Then I updated Storyline and the next one will not open, and I get a message that the files are not valid.  I have tried this on both a Mac and a PC on different networks.  What is SCORM Clud and can I use it to check my file too?  My students are anxious to see this week's materials.

--Susan

Hi Michelle, 

Sinchu's suggestion is not a bad place to start. I also wanted to check, are these Presenter courses being updated from Presenter 09 to 13, or are you still working within the same Presenter version when updating the course? Since it sounds like something may be happening in terms of creating the publish files, you may also want to conduct a repair of your Studio software. 

Aloha Susan! 

Are you trying to open the .story file after updating to Storyline update 4? You mentioned trying on different networks, and you'll want to confirm that you're working on local project files and that you're also publishing to your local drive, and then testing within the intended environment. Scorm Cloud is an industry standard testing method to test content within an LMS environment. If you're deploying your courses through an LMS, that's a great place to start for testing to ensure everything works correctly before it goes "live." If you're still experiencing an error message after checking the above, can you share what the error message says? 

1)  I created this Story after updating to the latest Storyline (I guess it's 4?). 

2) I have no idea what you mean by local project files.  I created it, it's on my computer, that's local enough for me. When I click on the Story on the computer on which I created it, it works.

3) When I upload from my PC, I can see the folder published to our course LMS.  I can get in to click on the "story.html", which spins forever.  I did this again, and I did it a third time with another name.  Same issue. Always loading, never loads.

4)  I zipped up the files and sent them to myself at home. When I open the files directly on my Mac, the Story runs just fine.  When I try to upload from my Mac is when I get the corrupted file message.

What would be my next step?

Hi Susan,

1) You can always check what version of Storyline you're using by going to the Help tab, and clicking on About Articulate Storyline. You'll see the version information there.

2) I was referring to working on project files while they are saved in your local drive, typically your C: drive. Working with files on a network or USB drive can cause issues associated with file corruption

3) If you've loaded to your LMS and are unable to play the course from there, I would suggest testing in another environment such as SCORM Cloud to determine if the LMS or the Storyline file is causing the issue.  If all works as expected in SCORM Cloud, you'll want to connect with your LMS team. If the Storyline file is unable to open or play in SCORM Cloud, please share the .story file with us here, or privately here. 

4) When referring to viewing your files on a Mac, you'll be able to view the course if you're system matches up with the requirements here, but you won't be able to author content unless you're running Storyline in a Windows virtual environment. 

Since you mentioned receiving a corruption error, I'd suggest to start by importing that Storyline file into a new project and publish that version. If you're receiving the corruption message across all your files, I'd confirm again that in addition to working locally that:

• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.

You may also want to conduct a repair of Storyline. 

SCORM Cloud has been spinning its wheels for 10 minutes, so it seems as though it's an issue with the Storyline file. I cannot upload the .Storyline file here.  I get the repeated message that the file is not found, even when it is, very plainly, very clearly, there, and functioning just fine on my desktop.  Can I email it to you?  Your assistance is very much appreciated as my class keeps asking when the materials will be ready.  :(

...Ok. I used the "private" link to upload the file.

Thanks for the update Susan! I see where you submitted your case (00370383) and John has already reached out to you. We will follow along as well

I really need to get things working again. How can I go back to the previous version I had, the one just before the last update, which did work? 

I would check you have the latest version there were two version 4 updates

Hi Susan! I see where John responded back to you in your case. He will be able to assist you with your request if that is what is needed. If you did not receive the e-mail, be sure to check your Junk/Spam folder for an e-mail from support@articulate.com.

Phil is correct as well, as there was an update to Update 4

Aloha--

No, you are incorrect; I have received nothing from John.  I have checked my inbox and spam folders daily for a response, including right now.  The only email I ever received was from "Justin," who said someone would be getting back to me.

I just checked my Storyline, and it is the latest version - 4-13-11-1422.  I also note that when I updated, it removed my serial number and so I am now running it as a "trial" until I can find the time to locate the serial number and add it back in, but trial mode shouldn't affect this as it's full-functional, right?

Thanks for the update Susan. You're right, trial version should not affect it. I will get the e-mail re-sent, sorry that you did not receive it

Aloha--

I still have not received it.  Again, I've searched by in-basket and my spam folder, as well as doing a search on my email account for the words "storyline" or "articulate."  I am receiving response to forum posts, so I know that the email address you have on file for me is correct.  It would be fine with me if John posted his response to this forum.

Hi Susan,

I see where Leslie resent the email, and I'm sorry that you haven't been able to receive it yet. I sent a copy of it to you as a Private message through the Heroes site. Please let me know if you receive that. 

Ashley,

We just upgraded to a new LMS so I have been transferring courses from the prior system all morning.  I had two courses that produced a "No valid files were encountered" error.  I didn't even notice that the file names had ampersands until you mentioned no special characters, etc.  Works just fine now!

THANK YOU!

Hi Todd,

I'm happy to hear it, and welcome to E-Learning Heroes! 

I just ran into this issue with Cornerstone when my AICC zip file (not Articulate) and the files within had an extra period in their filenames. So thank you for mentioning "no special characters!"

Hi Will!

Glad that this older thread was able to assist you as well. Thanks for popping in to share your experience with the community.