Updating from 9 to 13

Hi all,  This is not the correct place for this post, but I couldn't figure out where else to put it.  I bought Articulate Studio 9 during the time it was soon to be upgraded to 13.  My Studio 9 has a free upgrade to 13, but I don't know where to go to do this.  Could someone please direct me to where to ask this question, or funnel it to the correct place?

Thanks so much,

Robin King

1 Reply
Christine Hendrickson

Hi there Robin,

No problem!

I found some information regarding the process that should help:

When you’re ready to get your upgrade, make sure you have your serial numbers on hand then choose the option below that applies to you. Your order confirmation or activation e-mail will tell you if you have a Platinum Membership Plan subscription.

If you bought Studio '09 on 10/11/12 or later, get Studio '13 for free at: www.articulate.com/store/promo_upgrade.php

If you bought Studio '09 before 10/11/12, buy a Studio '13 upgrade at: www.articulate.com/store/store.php

If you bought Studio '09 with the Platinum Membership Plan on 10/11/12 or later, get Studio '13 for free (without using your PMP) at: www.articulate.com/store/promo_upgrade.php

If you bought Studio '09 with the Platinum Membership Plan before 10/11/12, get Studio '13 for free with your free PMP upgrade at: http://www.articulate.com/store/pmp_upgrade.php

Got questions about upgrading to Articulate Studio '13? We've got answers! See answers to the most common questions here: http://www.articulate.com/support/kb_article.php?product=ap13&id=naenrs0x10bh

I hope that information helps! :)

If you have any questions regarding your current licensing, or if you have trouble upgrading, I recommend reaching out to our Customer Care team. They can be emailed directly at biz@articulate.com, you can chat with them live here, or you're welcome to call 800-861-4880 from 8a-8p.

In the meantime, please let me know if I can be of any assistance.

Best,

Christine