Hi all, This is not the correct place for this post, but I couldn't figure out where else to put it. I bought Articulate Studio 9 during the time it was soon to be upgraded to 13. My Studio 9 has a free upgrade to 13, but I don't know where to go to do this. Could someone please direct me to where to ask this question, or funnel it to the correct place?
I found some information regarding the process that should help:
When you’re ready to get your upgrade, make sure you have your serial numbers on hand then choose the option below that applies to you. Your order confirmation or activation e-mail will tell you if you have a Platinum Membership Plan subscription.
If you bought Studio '09 with the Platinum Membership Plan on 10/11/12 or later, get Studio '13 for free (without using your PMP) at: www.articulate.com/store/promo_upgrade.php
If you have any questions regarding your current licensing, or if you have trouble upgrading, I recommend reaching out to our Customer Care team. They can be emailed directly at biz@articulate.com, you can chat with them live here, or you're welcome to call 800-861-4880 from 8a-8p.
In the meantime, please let me know if I can be of any assistance.
1 Reply
Hi there Robin,
No problem!
I found some information regarding the process that should help:
When you’re ready to get your upgrade, make sure you have your serial numbers on hand then choose the option below that applies to you. Your order confirmation or activation e-mail will tell you if you have a Platinum Membership Plan subscription.
If you bought Studio '09 on 10/11/12 or later, get Studio '13 for free at: www.articulate.com/store/promo_upgrade.php
If you bought Studio '09 before 10/11/12, buy a Studio '13 upgrade at: www.articulate.com/store/store.php
If you bought Studio '09 with the Platinum Membership Plan on 10/11/12 or later, get Studio '13 for free (without using your PMP) at: www.articulate.com/store/promo_upgrade.php
If you bought Studio '09 with the Platinum Membership Plan before 10/11/12, get Studio '13 for free with your free PMP upgrade at: http://www.articulate.com/store/pmp_upgrade.php
Got questions about upgrading to Articulate Studio '13? We've got answers! See answers to the most common questions here: http://www.articulate.com/support/kb_article.php?product=ap13&id=naenrs0x10bh
I hope that information helps! :)
If you have any questions regarding your current licensing, or if you have trouble upgrading, I recommend reaching out to our Customer Care team. They can be emailed directly at biz@articulate.com, you can chat with them live here, or you're welcome to call 800-861-4880 from 8a-8p.
In the meantime, please let me know if I can be of any assistance.
Best,
Christine
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