Announcing Studio '13 Update 7 and Articulate Updater (iOS 9 support)

Does the problem with iOS 9 affect only content played using the Articulate Mobile Player? Or does it also affect HTML5 output viewed on iOS 9 in another browser like Safari or Chrome?

joe

Hi Joe,

Update 7 of Studio '13 fixed the following elements here:

• Added support for Apple iOS 9
• Fixed issue where you could be prompted to activate Presenter '13 repeatedly
• Fixed issue where Engage interactions couldn't be imported into PowerPoint on Windows 7 computers
• Fixed "Unable to connect to server" error when viewing Tin Can API HTML5 output at ScormCloud.com 

I don't see anything specific beyond the Mobile Player launching issues, but it's always our recommendation to be on the latest update. 

Uh oh. I installed the update and can no longer launch Presenter. None of the Articulate functions work from within a PowerPoint presentation. Quizmaker, Engage and Replay all work when launched directly from those applications. On first use of QuizMaker, I was prompted for my product key.

When starting PowerPoint, I get the pop up message attached about no updates being available.

Help me, Obi Wan!

Thanks,

Tim

Hi Tim! Sounds like something may have gone wonky during your download/install process. I would advise a repair to get this corrected.

I did all of the steps in the fix you suggested, except Run as Administrator ... and that must have made the difference. All better. 

Another Articulate support success and in record time. That's one of the reasons users LOVE Articulate and the people who make it go. 

I got the same issue like Tim.
It is the update problem. Please fix it.

Running the install as Administrator solved the problem for me. 

Hi Alta! I'm not sure I understand what you are asking here. 

As you can see above, Tim was able to resolve his issue.

Thanks Tim for responding to Alta. Alta, if you're still having difficulty after running through all the steps Leslie documented above, we'll want to have you connect with our Support team 

I just installed the new update and cannot do anything with a preexisting project. I try to Preview a slide and get this message that the file needs to be "repaired".

When I click "Repair" it crashes and generates a report form to send to Articulate. After that the project is unusable.

I did the reinstall of the update as described above but continue to get the identical problem.

There appears to be no way around this making this PP project dead in the water.

Hi Russ,

Did you also remove Flash player 19 and revert to Flash 18? If not, or if you've allowed Windows automatic updates to continue you'll continue to see this error each time as the Powerpoint file will continue to be corrupted. You will want to make sure you follow all the steps outlined here.  

If you continue to have difficulty after going through those steps in their entirety, it may be something else so we'd want to have you work with our Support engineers.  

Installed update, re-published all content to the web, now on the iPad IOS9 (HTML5) webobjects do not work - nothing in shown on the slide.  Also, for some slides, Audio doesn't start until the first images has loaded, this produces a 'clipping' effect  of many seconds.

Ideas?

Hi Graham! 

Would you be able to share your Articulate Package with our team here so that we can take a look?

ok, but has anyone else reported this kind of error in HTML5?

Hi Graham,

I don't see a report filed with our QA team that matches what you described, but as Leslie mentioned if we're able to take a look at the Articulate Package we'll be able to determine if it does match a known issue or something new to report to our team. 

Were your web objects not working prior to the update either? Did you confirm that you were viewing the new version of the uploaded course by reloading the Safari browser after clearing out the cache or history? 

Prior to the updates, WebObjects didn't allow scrolling of an embedded webpage.  Yes, Safari cleared cache multiple times etc...

Hi Graham, 

The scrolling set up of a web object is dependent on it's overall size and dimensions and how that fits into your Storyline slide set up. If you want to avoid the scroll bars you may want to review the article here on how to set this up. 

If you read my message it's NOT Storyline, I'm using Presenter.   And Scroll bars are all fine with me...

Hi Graham,

Sorry for the mistake - had Storyline on the mind. 

I'm a bit confused now by your most recent reply - as you mentioned prior to the update it didn't allow scrolling, but you're ok with the scrolling as you're seeing it now? So did the updates to Presenter '13 just cause a change you were looking to share here or is it an issue you'd like us to investigate further? Are you able to share the Presenter package as previously requested? We'd want to take a look at how you've set that up and if you have a link to the previously published course so that we could see how it behaved before. You are welcome to share here in the forums using the "add attachment" button or send along to our Support engineers here. 

If you connect with our Support team please let me know and I'll be able to keep an eye on your case as well. 

ok, here we go........

Previous to the latest Presenter update, HTML5 output would show a webobject embedded webpage, but even if the webpage was too big, scrolling didn't work...    Now with the Update installed, HTML5 output doesn't even show the webobject....

Thanks Graham - did you mean to attach a file here? Perhaps you responded via email and those files aren't posted to the forums. You'll need to visit this page to upload the file or if you've already passed it along to our Support engineers let me know and I can take a look there as well.