HTML5 Output Compatibility with Google Chrome 44 for Studio '13

On July 22, 2015, Google released Chrome 44 for Windows, Mac, and Linux. This unfortunately introduced an issue with the HTML5 output of Articulate Storyline 1, Storyline 2, and Studio ’13. While the large majority of courses utilize the Flash output when running in Chrome, we recognize that the HTML5 option is critical and have updated our software to rectify the issue. Please download and install this free update to your software as soon as possible so that the HTML5 output for all the courses you create going forward functions properly in Google Chrome.

Here's the link to download the updated version:

Please note, if you have the “Check for updates” option enabled in your Articulate software, it will automatically notify you that the new version is available.

Please use the update utility for existing courses that require HTML5 output for Chrome. The utility will automatically update your courses so you won’t have to republish each course individually. For step-by-step instructions, please view the appropriate Chrome 44 Updater support article (Presenter ‘13, Quizmaker ‘13, Engage ‘13).

 

We apologize for any inconvenience you experienced, and please let us know if you have any additional questions.

13 Replies
Alta Tahir

Dear Brian

We have over 300 published sessions with Articulate Presenter 13 and most of our users they are using Google Chrome to view our lectures.

Please provide us a solution to pass this issue since it is very big problem with all of our Articulate sessions.

Waiting to hear from you

Ashley Terwilliger

Hi Alta,

Thanks for reaching out here and apologies for the delay. Our team is continuing to work on this, and we hope to be able to share some additional information with you shortly. Since you've responded here now you're likely subscribed to the thread, so you'll receive any updates via email notifications. 

Trina Rimmer

Hi Alta & Joe. The Articulate Updater for Chrome is now ready. It scans and updates your published courses so HTML5 output will work in Google Chrome 44 and later. (For new courses, install the latest update for your authoring app.) 

You can read the directions here on how to use the updater for Presenter, updater for Quizmaker, and updater for Engage.

Dennis Knepper

OK. Downloaded the Update and ran it as Administrator. I receive the screen giving me the option to either Add/Remove Studio Programs, Reinstall, or Remove All. I tried using the first two options. They ran but did not update the apps (still says version 5 for both Presenter and Engage). So, which option should I use? Do I Remove All and then run the Studio-13.exe to put the newer version on? I have the licensed version of Articulate Suite 13.

Dennis Knepper

I did a complete remove and then re-installed from the Update 6 download.

However, when I look at the "About" screen for Presenter, QuizMaker or Engage, it is still only showing Update 5 (1412.920). Is that normal?

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