Published in Presenter update 6, but HTML5 is still not working in Chrome 44?

Here is an articulate package of the course having trouble.

Thanks Dan for sharing the files here - I'm taking a look and will update you once I've downloaded and tested. 

Hi Dan,

Thanks again for sharing the file - I see the same behavior in this set up you shared, but it's not occuring for me on other files published with the latest update. You mentioned the other courses are working fine after the text change - did you try that change on this one as well? Or publishing the other ones with Update 6? If you already have them published have you used the Articulate Updater detailed here? 

I didn't see anything amiss in the file at first look through, so just trying to determine which ones you're able to use and what changes you may have made. 

Ashley,

The Articulate Updater, if I run it on this course, does not find any files in need of update.

I can publish other classes in Update 6, and they work great, including HTML5.

I discovered this issue as I went through modifying and testing my courses.  I have about 300 courses, and I was about halfway through when I discovered this issue.  I was applying the text-replace solution, and testing each course with success.  When I reached this class, the text replace did not solve the HTML5 issue, so I republished the course with Update 6.  That also did not work.  In order to verify that Update 6 was working, I tried publishing one of the previous courses (that the text replace was able to fix) and republishing the previous course worked great, HTML5 included.

Since I did not have a solution for UT1010.3s at the moment, I posted here, then continued text-replace updating my courses.  I found 7 more courses like this in the same group, then decided to pause my updating, in case the solution was going to require additional work.

I've been experimenting with the course, and it appears that certain themes or designs in Powerpoint have this issue, where others do not.  The one that appears to not work with the HTML5 issues is Apothecary.  All of my courses that have had an issue so have have used it.  I'll let you know if I discover any others.

Hi Dan,

Really interesting find - is Apothecary a custom design template you made or did you download it from ELH somewhere? I don't see it listed as an option in a brand new Power point file, so if you could provide a copy of the template or link to it I could continue testing. 

I believe it was a theme included in Office 2007, which is no longer included.

Attached is a thmx file for it.

Thanks Dan - I took a look at a one slide project with that theme and it doesn't appear in the HTML5 output in Chrome or Mobile safari, but it does appear in the Mobile player on my iPad. You mentioned this is a newer development, did that same theme previously work in HTML5 for you? Do you have a link to one of those courses already published that I could test in Mobile Safari? I haven't seen any issues reported of particular themes not working across HTML5 output - but when I test it, I can see the background but not the additional placeholder text boxes. 

It is likely that HTML5 never worked with the Apothecary theme, but I didn't discover the issue until this new bug brought it to my attention.

Sounds like the same output I get.

Thanks Dan for the update - I wonder if it's all the Office 2007 themes? Do you have another one that also doesn't work? I've only ever had Office 2013, but if you want to share another I'm happy to test it out and see how it behaves. 

I haven't found any other problematic themes yet.  I originally created these courses in Office 2007, but haven't used it for years.

Some of the courses in the apothecary theme worked fine with the text change fix, but others didn't.  But even the courses that the text change fix worked on, if I republish those courses with the apothecary theme now, they do not work in HTML5.

Thanks Dan - and I'm glad some worked and it may just be a one off issue. If you run into others keep us posted - and I can always reach out to QA team. 

The "Equity" theme in Power Point appears to have the same problem that "Apothecary" does with the HTML5 Presenter output.

Thanks Dan - are these all the Office 2007 themes? I'll reach out to our team and see if they have any thoughts on this. 

I just ran into the same exact problem with the Apothecary theme. Now I have to essentially redesign the PowerPoint because changing themes messes up all of the font attributes.