I have uploaded a presentation, it shows it's been uploaded yet it's not updating. The last update shown was May 21 even though I have done an upload with changes today and at least on 10 other occasions since May 21. I have deleted the articulate presenter project file, rebooted computer. Still the same issue
Not entirely clear on what's happening here. Where are you uploading your presentations? Are you uploading them to an LMS, a web server, Articulate Online, etc.?
Also, does it seem like the presentation doesn't update only after uploading, or does the file itself not update?
If you haven't already, can you try clearing your browser cache or try viewing your presentation in a new browser please? Does the same thing happen?
Thank you very much for the additional information, I appreciate it.
That does sound strange. So, you do receive the prompt to overwrite the content, but it stays the same?
Have you tried a browser other than Internet Explorer?
My primary concern at this point is that you're not seeing brand new content when you upload it. It's not listed under your content, at all, correct?
I'm wondering if it's a problem with the content, or the Articulate Online account.
If you try a different browser and don't see a change in the content list, or the course, it may be best to have our support team take a look at the account:
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
3 Replies
Hi Gail,
Not entirely clear on what's happening here. Where are you uploading your presentations? Are you uploading them to an LMS, a web server, Articulate Online, etc.?
Also, does it seem like the presentation doesn't update only after uploading, or does the file itself not update?
If you haven't already, can you try clearing your browser cache or try viewing your presentation in a new browser please? Does the same thing happen?
Thanks!
uploading to Articulate Online.
The file itself does not update to Articulate Online even though the message after the upload says its uploaded.
I checked the content and its not updated. I also cleared cookies and cache.
I've also uploaded under another file name and do not see that file either
I am using IE 10
Hi Gail,
Thank you very much for the additional information, I appreciate it.
That does sound strange. So, you do receive the prompt to overwrite the content, but it stays the same?
Have you tried a browser other than Internet Explorer?
My primary concern at this point is that you're not seeing brand new content when you upload it. It's not listed under your content, at all, correct?
I'm wondering if it's a problem with the content, or the Articulate Online account.
If you try a different browser and don't see a change in the content list, or the course, it may be best to have our support team take a look at the account:
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks again, Gail!
Christine
This discussion is closed. You can start a new discussion or contact Articulate Support.