Video and Audio Not Linking When Editing from Different Computer

Dec 17, 2013

We are having some major issues at my work with a PowerPoint file that was created by someone else and we are trying to edit it. The slides consist almost entirely of .SWF and .MP3 file and the .SWF files have been imported as Flash Movie using the Articulate Ribbon. I have all the original content from the people who created the original project, but I can't see any easy way to get all the content linked back up. I have had no other issues like this pertaining to other PPT projects I've worked on. Currently all the slides are mostly white boxes with an X through them.

Recently I did try loading a new .SWF file to replace one that's not showing up and when I clicked the "Flash Movie" button in the Articulate ribbon. Before it opened up a window to load in the file a different window popped up and said something along the lines of "Unpacking ...." and started going through all of the files found within the slides. When it was done doing that nothing changed as far as being able to view previews of any of these SWF files on the slides. So they were still showing up as White X out boxes, but I was able to preview it in Articulate and export my SCORM package and it seemed like all the content had been linked back up. Problem is out of the 4 packages I currently have only 2 of them have I been able to get to this Unpacking window at random, but trying to upload a new SWF file. On the other 2 packages I can't do this round about way of linking the files. I can't see anything that's any different between the 4 files that it's working on 2 and not on the other 2. Am I just missing some easy "Unpack" content button or "Re-Link" content thing? It's getting very frustrating!

Please let me know if I'm doing something wrong or if there is a way to get around this linking issue? I have tried having the original maker Package for CD and have still not had any luck using this method. I'm not sure what we are doing wrong.

Here is an example of what the project looks like when we open it.

7 Replies
Christine Hendrickson

Hi there Rafe,

Certainly sounds like a complicated issue, but hopefully we can get everything running properly for you - at least for the projects that don't want to behave.

First, what type of files are you opening to modify the projects? Are they simply PowerPoint files, or were they projects created in Presenter '09 or '13? Of they were created with Presenter, how were the files shared with you? If possible, try to have the developer send you a full Presenter Package file - this will ensure all of the project files are shared and not just the published files. 

Here's information for creating and sharing a package, depending on the version you/your colleague are using:

Studio '09: Articulate Presenter Package

Studio '13: How to Create an Articulate Package

If the files were sent to you in a compressed file, try to make sure you extract the files before opening them. Also, please be sure to work with only local project files.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Rafe Preston

I'm opening PPTX files. They were projects created in PowerPoint using the Articulate Presenter '09 ribbon. They were shared with us just be including all of the original files for the project in a folder and the PPTX and accompanying PPTA file.

I feel like we have tried the Presenter Package file before and it just packages a published file, but maybe we did it wrong. I will have the original creaters take a look at the link you gave us for Articulate Packaging.

The files were not compressed when they were sent to us.

Thanks for the additional information on directory paths.

Rafe Preston

We are still getting issues doing it this way. Using Articulate Packaging.

When I open the file given to me that was packaged from Articulate it opens the same way with lots of white X boxes. If I preview the slides it appears to play the content, but some of that content seems corrupted. One SWF file is playing at like double speed and ending before the audio attached to the slide is done playing and it goes on to the next slide. It also appears to lose all design/layout stuff that was associated with the project.

Any other ideas?

Christine Hendrickson

Hi Rafe,

Yikes - yeah, it does sound like it may be corrupted. That's certainly not expected behavior. 

This may help:

Articulate Support - Here's how to fix a corrupt PowerPoint file

How large is the file? If it's not too big, you could try attacking the Presenter Package here. I'd be happy to take a look and see if the same thing happens on my end. If the file is too large, however, it may not post to the thread. You're welcome to send it to me, if you'd like, or you're welcome to send it over to our support team for additional testing. 


Rafe Preston

The file is large. The first one we tried contains 270+ slides with almost every one containing SWF and MP3 media associated with them.

We then broke it into 8 separate modules and it still isn't working.

What I ended up doing was finding the file structure for the originally linked media and I mimiced it on my computer. This has seemed to link most content and the stuff that didn't I am manually loading back in.

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