Video not playing
Jul 29, 2013
Hi,
I'm trying to publish several trainings using the publish to web format. The trainings contain one embedded video file and I can get them to work on all but one of the presentations. I've tried republishing several times without success and finally decided to take a look at the .xml file to see if I could spot any differences. In the presentation where the video file works I found the following lines for the slide containing the video :
<flashobject id="1">
<containerType>movieloader</containerType>
<timelinecommand>articulate</timelinecommand>
<triggerTime>0</triggerTime>
<filename>fm_Mandated Reporting.flv</filename>
and on the presentation where the movie does not play I found this:
<flashobject id="1">
<containerType>inplayer</containerType>
<timelinecommand>standard</timelinecommand>
<triggerTime>1</triggerTime>
<filename>fm_Mandated Reporting (Spanish).flv</filename>
as you can see the container type and timelinecommand lines are different. So, I'm wondering if this is the cause of the problem and how do I go about fixing it?
I appreciate any help you can give!
4 Replies
Hi Gabriel and welcome to Heroes!
Would you be able to submit a Support case so that our team can take a look at the file that isn't working? You'll also want to follow these directions to package your Presenter files, which you'll upload on the second page of the Support case submission.
Thanks!
On its way! looking forward to hopefully finding a solution.
Thanks!
Thanks Gabriel! I see your support case (# 00347862 for my reference) and will follow along with Rowie's suggestions so I can update the thread.
Hi Gabriel,
I see that Rowie was able to publish your file without the issues of the video not playing, and offered suggestions to ensure it works on your end.
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