7 Replies
Peter Anderson

Hey Jill

Did you create the .flv using our Video Encoder, by any chance? If so, there's a solution. Otherwise, mind opening a ticket with your project files so we can take a closer look? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 



Claudine Caro

I had the same problem. 

I converted an MP4 video to FLV using the Articulate Video Encoder. I even downloaded the codec that you referenced in your solution. 

When I Preview the course, the video plays immediately. But when I publish, the video does not play. 

I created a Package file and have uploaded it to Articulate Support. 



Peter Anderson

Thanks, Scott. Mind if we take a look at it? First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!