Videos not Playing in Published Articulate Course

Jul 10, 2014

Hello,

I am having some problems with videos in Articulate Presenter '13. I originally inserted MP4's, but they would not play. I found in the forum that this is most likely an issue with the MIME type on the server,

http://www.articulate.com/support/presenter-09/mp4-videos-require-a-mime-type-on-your-server-to-play-properly. I have put in a request to have this changed but it will take a few weeks to go through the CRS process, approval, testing, etc. (I work in a government organization).

In the meantime, I had the MP4's coverted to flv because this training need to be released ASAP. I re-published the course... encountered the same problem... the videos are not playing. I checked the published course folder and realized that the flv videos had been converted back to MP4's.

Does anyone know of a way to not convert the videos to MP4's during the publishing process??

Thanks for your help.

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