I am having a strange issue with web objects, and I cannot figure out what I am doing wrong. I would like a web page to appear embedded in my presentation, so I insert a web object, indicate the URL and choose "Display in slide." When I publish the presentation and click on "View presentation", everything works fine. However, if I later copy the files to a web server (our Intranet) and call the presentation from there, the web object page always opens in a new window. This happens with both IE and Firefox. Has anyone encountered a similar problem?
Thank you for your quick reply, Justin! Actually the problem was caused by a stupid change I made in the player.html file (I tried to reduce the size of the table containing the Flash object), but installing the most recent version is certainly a good thing, too!
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
In this instance, I'm not seeing that a case was ever submitted. We do our best to circle back and update the threads with solutions whenever possible.
That being said...
Would you like us to take a closer look at your project to see if we can figure out what might be going on? You can create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!
7 Replies
Hi Nikolai and welcome to Heroes! Can you please download the latest Studio installer here:
http://www.articulate.com/downloads/freetrial-step1.aspx
Run it to upgrade your software to the latest version and republish your presentation and see if that resolves your issue.
Thank you for your quick reply, Justin! Actually the problem was caused by a stupid change I made in the player.html file (I tried to reduce the size of the table containing the Flash object), but installing the most recent version is certainly a good thing, too!
Glad to hear you are all set!
I'm having the same issue, but I do have Update 9 installed. Any other suggestions? Is it my intranet, my LMS, something I've missed?
Hi Tracy,
I would suggest you submit a case by following the steps below.
Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
Any follow up on this issue. Always seems that Articulates answer is "package and send it" with no follow up responses
Hi Bobby,
In this instance, I'm not seeing that a case was ever submitted. We do our best to circle back and update the threads with solutions whenever possible.
That being said...
Would you like us to take a closer look at your project to see if we can figure out what might be going on?
You can create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.