Webpage errors in IE 9 - help!

I have customers getting a popup error message (see attachement) after launching the player and maximizing the window in IE9.  The player runs in the background of the displayed Webpage error message.

From what I can see the video player pop-up throws a javascript error in IE9 when the window is resized and the browser is not set to compatibility view.

The browser settings are:  Internet Options > Advanced Tab > Browsing section > Disable script debugging (Internet Explorer) checked, Disable script debugging (Other) checked, Display a notification about every script error checked.

Can somebody help me figure out how to fix this issue,

6 Replies
Peter Anderson

Hi Bill,

Are you able to send us your files so we can take a closer look and run some tests on our end, if needed? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review