Articulate presentation not launching - error message

May 02, 2011


In the last 2 years we've been using Articulate for our presentations, this is the first time we encountered this error. Our client is trying to launch a presentation in IE8 but gets the following error:

 An error has occured:

ERROR - LMS did not return a valid status code.

Press 'OK' to view debug information to send to technical support.

I contacted Articulate and opened a ticket, they sent a few suggestions which didn't work.

I'm attaching the reply below and the error log from our client. This is a very important presentation, this client is trying to earn a certificate.

Do you maybe have other suggestions?

Thanks so much for your help!


Please do the following to see if it resolves the issue you are experiencing:


1) Upgrade Adobe Flash Player here:


2) If your LMS requires Java to be installed on the client computers, be sure the correct version of Java is installed and enabled for your browser. Java can be downloaded and installed here:


3) Clear your browser cache. You can do this in Internet Explorer by going to Tools > Internet Options > General > Temporary Internet Files. Select Delete Cookies and Delete Files.


4) Also in Internet Options, on the Security, Privacy, and Advanced tabs, reset everything to its default settings. There is a button on each tab to reset defaults.


5) In Windows Vista / 7, go to Start > All Programs > Accessories > Run.  In Windows XP, go to Start > Run.


6) Copy / paste the following line of text (depending on your operating system) into the Run dialog box. Click OK, and delete the entire contents of the window (folder) that opens.


Windows Vista / 7:

"C:\Users\%username%\AppData\Roaming\Macromedia\Flash Player\#SharedObjects"


Windows XP:

"C:\Documents and Settings\%username%\Application Data\Macromedia\Flash Player\#SharedObjects"


7) Close all browser windows for the changes to take effect, and then test your content again.

5 Replies
Marzena Kowalski

Hi Brian,

thanks for such a quick reply!

But the problem is, it only happens to 2 users from this one website. All others (including one of the user's boss) don't have this problem. Do you think it could be some sort of setting on his pc? I didn't know what to suggest anymore so I suggested to download a different browser (Chrome for example) and try it again. Since this is happening to only 2 users out of thousands, makes me believe the problem is with his pc, not with the application. 

What do you think?

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