What's In Presenter's report.xml Error File?

Does anyone have any knowledge of (or experience with) the report.xml file that you can export when Presenter displays its error dialog?

Presenter error dialog

I am in the midst of a baffling troubleshoot, along with an Articulate support rep, and I have saved the report.xml file that was generated after each unsuccessful troubleshooting step: uninstall/reinstalls, registry cleanup, .NET framework software, MS Visual Studio 2010 Runtime software, and on and on. Out of curiosity I did a ‘diff’ file comparison and it seems there is practically no difference between the original report.xml file and the one saved six troubleshooting steps later.

So, is there anything that can be gleaned from the report.xml file? Something that might help me narrow down the source of the issue? Given our IT department’s restrictions, nuclear-bomb-magnitude steps such as “reinstall MS-Office” and “reinstall Windows 7” are not a possibility, hence the ongoing hunt for the cause.


Here’s the latest report.xml I exported:

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<ReportType>Error</ReportType>
<ApplicationName>Articulate.Presenter</ApplicationName>
<Version>7.5.1412.920</Version>
<SerialNumber />
<Enterprise>false</Enterprise>
<Email>Bob.Wiker@mycompany.com</Email>
<Date>2015-03-09T13:15:50.7695647-04:00</Date>
<Message>There is an error in XML document (21, 1).</Message>
<Source>System.Xml</Source>
<StackTrace>System.InvalidOperationException: There is an error in XML document (21, 1). ---&gt; System.Xml.XmlException: Unexpected end of file has occurred. The following elements are not closed: ffprobe. Line 21, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ThrowUnclosedElements()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XsdValidatingReader.Read()
at System.Xml.XmlReader.MoveToContent()
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderffprobeType.Read15_ffprobeType(Boolean isNullable, Boolean checkType)
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderffprobeType.Read16_ffprobe()
at Microsoft.Xml.Serialization.GeneratedAssembly.ffprobeTypeSerializer.Deserialize(XmlSerializationReader reader)
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
--- End of inner exception stack trace ---
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at a.x.b.b.b.a(String A_0, XmlSchemaSet A_1)
at Articulate.MP4Encoder.MediaInfoReader.ReadMediaInfo(FileInfo file)
at a.d.a.a.bj(String A_0)
at a.aa.c.a.t.x(String A_0, AssetType A_1)
at a.aa.c.a.t.x(String A_0, AssetType&amp; A_1, Image&amp; A_2, VideoMetrics&amp; A_3)
at a.aa.c.a.t.x(String A_0, EncodingPackage A_1, String A_2)
at a.aa.c.a.z.b(IPowerPointContext A_0, IWin32Window A_1, String A_2)
at a.aa.c.a.b.c(IWin32Window A_0, String A_1)
at a.aa.c.a.j.a(String A_0)
at a.aa.c.a.j.a(Boolean A_0)
at a.aa.c.a.j.g()
at a.aa.c.a.j.f()
at a.aa.c.a.i.b(IPowerPointContext A_0, IWin32Window A_1, String A_2, PresenterVideo A_3)
at Articulate.Presenter.Media.Video.InsertSlideVideoFromFile(VideoRequestData videoRequestData, String filename, PresenterVideo videoShape)
at a.aa.i.ac.a(m A_0)
at a.aa.i.de(a A_0)</StackTrace>
<FlashVersion>WIN 16,0,0,305</FlashVersion>
<PrivateMemory>116,560 K</PrivateMemory>
<VirtualMemory>546,652 K</VirtualMemory>
<OSVersion>Windows 7 6.1.7601 Service Pack 1</OSVersion>
<CLRVersion>4.0.30319.1</CLRVersion>
<ProcessorCount>8</ProcessorCount>
</ErrorReport>

-end-

3 Replies
Bob Wiker

Well, it's too bad no one had/has any helpful info on the report.xml file. If anyone reads this thread and has useful info, please share it with us!

In the case of my specific troubleshoot, it seems we have reached an impasse after hours of numerous uninstalls/reinstalls of Studio 13, .NET framework, Visual Studio Runtime, doing registry stuff, log files, and on and on. Next steps involve disabling anti-spyware and anti-virus sw, which my corporate IT just won't allow, soooo....impasse.

As a 30-year Mac user these PC headaches remind me of this    https://www.youtube.com/watch?v=1MaDXt30xSo