Why won't my course show 100% complete?
Hi. I have a presenter course which is glitching for one user. The course is on our proprietory LMS, has no test, and is set to pass/incomplete if 31 of 32 slides are viewed (Scorm2004).
The problem is this. When one user completes the course, the LMS records a fail/75%, instead of pass/100% (it works fine for other users).
When I logged on as the user, I encountered the "Would you like to resume where you left off?" screen, selected yes, but noticed that only one of the 15 menu items were displayed, and the presentation started from the beginning again. It then froze (white screen) after about half of the 15 minute course was complete. The LMS again read fail/75%.
I opened the course again under the same username, but this time restarted it. It completed OK, the full menu was there, the LMS recorded a pass, but the score was still 75%. Looking at the message log in Firebug, I notice that a cmi.score.scaled 75% has popped up. Where did that come from, and is it causing my problem? Or is this a resume issue? (The course is set to prompt to resume, and ignore cookies when running in an LMS).
I realize this does sound like an LMS issue, but I just wanted to ask the community if anyone else has seen these symptoms before I chase up my IT support team.
Thanks in advance for your input.
Firebug initial message:
bcache cmi.success_status unknown
bcache cmi.score.raw 15
bcache cmi.suspend_data viewed=1,2,3,4|lastviewedslide=4|undefined#1#####-1
bcache cmi.location 16
bcache cmi.score._children scaled,min,max,raw
bcache cmi.total_time PT2H59M28.62S
bcache cmi.session_time PT56.14S
bcache _internal.pref_limitusage Y
bcache _internal.pref_scope DEPA
bcache cmi.score.max 20
bcache cmi.exit suspend
bcache cmi.score.min 0
bcache _internal.pref_limit 0.7
bcache cmi.score.scaled 0.75
bcache cmi.mode normal
bcache cmi.completion_status incomplete
bcache _internal.pref_scope_id 6300717
bcache cmi.credit credit