certify not closing after completion


I have a video that is playin and after it plays it launchs the certify in the same window. The setting for the certify is to close on passing or failing.. People are clicking the finish btn but nothing is closing and nothing is regestering as a pass or fail.. It worked fine once but when another person takes the course its not working ... The users are using mostly IE but also sometimes Firefox..

please help!

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