when I tried to pick a colour, I found out that the chosen colour is always black. The Color Picker only works directly in the menu but not in the colour window, where you can create your own colours. So I can´t save a chosen colour. Please look at the attached screenshot (The picker does not appear in the screenshot. It is put on the green area.). Any ideas what I´m doing wrong?
Thanks for reaching out. It doesn't appear that you're doing anything wrong, but I would like to help you out :)
Curious if you have more than one monitor? I know that may seem like an odd question, but we are seeing an issue with the color picker/dropper if there are additional monitors and you're using the following:
Format Shape > Color > More Colors > Click the Eyedropper
What does seem to work is:
Format Shape > Color > Eyedropper
Just let me know if that matches what you are seeing and I'll be sure to add this conversation to the report and hopefully, the latter instructions will work for you.
This conversation is linked to our report so that we can share any updates we have related to this issue, but glad that you have a solution in the meantime.
Today we released the newest version of Storyline 360, build 3.30.19518.0. The issue with the Eyedropper-Color Picker tool not working with multiple monitors has been resolved in this release!
The first step is to update Storyline 360. Head over to the desktop app and click the "Update" button for Storyline. More detail here.
As always, if you have any questions go ahead and post them in this discussion or reach out to our Support Engineers directly.
8 Replies
Hello Bernhard,
Thanks for reaching out. It doesn't appear that you're doing anything wrong, but I would like to help you out :)
Curious if you have more than one monitor? I know that may seem like an odd question, but we are seeing an issue with the color picker/dropper if there are additional monitors and you're using the following:
Format Shape > Color > More Colors > Click the Eyedropper
What does seem to work is:
Format Shape > Color > Eyedropper
Just let me know if that matches what you are seeing and I'll be sure to add this conversation to the report and hopefully, the latter instructions will work for you.
Yes, that´s exactly, what I´m seeing.
I usually use two monitors.
Thanks for confirming.
I'll get this added as I mentioned above :)
I am having this same issue as well, as is another member of my team. We both also use dual monitors.
Thanks for reaching out and letting us know that you and your colleague are running into this issue as well.
It does seem to be specific to those with multiple monitors when using:
Format Shape > Color > More Colors > Click the Eyedropper
This has worked for others in the community, without temporarily disconnecting the monitors, if you'd like to try it out:
Format Shape > Color > Eyedropper
Yes, we saw that behavior as well. Thank you.
Thanks for confirming, Lyn.
This conversation is linked to our report so that we can share any updates we have related to this issue, but glad that you have a solution in the meantime.
Hey Bernhard and Lyn,
We have some great news!
Today we released the newest version of Storyline 360, build 3.30.19518.0. The issue with the Eyedropper-Color Picker tool not working with multiple monitors has been resolved in this release!
The first step is to update Storyline 360. Head over to the desktop app and click the "Update" button for Storyline. More detail here.
As always, if you have any questions go ahead and post them in this discussion or reach out to our Support Engineers directly.
This discussion is closed. You can start a new discussion or contact Articulate Support.