I saw you also opened a support case, and that's a great idea to troubleshoot this further. I haven't seen that error before, but I'd want to make sure your install files were installed locally and that you're logged in with your Articulate ID when you downloaded them.
I see that my colleague Eloisa was just assigned to your case, so she'll be in touch with some additional ideas and troubleshooting steps.
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Hi Simone,
I saw you also opened a support case, and that's a great idea to troubleshoot this further. I haven't seen that error before, but I'd want to make sure your install files were installed locally and that you're logged in with your Articulate ID when you downloaded them.
I see that my colleague Eloisa was just assigned to your case, so she'll be in touch with some additional ideas and troubleshooting steps.
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