21 Replies
Peter Anderson

Welcome to Heroes, Ambika

Do you mean the Finish button is not appearing, or not working? Is the quiz the last slide in the course? When the quiz Finish action is set to 'Goes to Next Slide' and the quiz is the last slide of the presentation, then the Finish button will not appear. Please see this article for a solution to this issue, or submit a ticket to our support team if that doesn't apply to you. Thanks, and welcome again!

TJ Wood

hey folks I am having the same issue along with another issue of not being able to select an answer in a multiple choice question.  This just started happening. I closed down PC and even did a blank PPT and tried to make a new quiz same result.  It seems like quizmaker or articulate has been croupted. How do I fix it or reset to defaults.


Christine Hendrickson

Hi TJ,

Thanks for the file! I was able to interact with the quiz in preview. I also published it as a standalone quiz and uploaded it here. Unless I'm not understanding what's happening for you, this seems to be functioning properly. Can you take a look?

I also imported the quiz into Presenter, published and uploaded it here. I'm still able to select the answers and submit the quiz.

Can you take a look at these and tell me if you're seeing the same thing? 


Silvia Vantusso

Sorry Christine!

Yes the quiz is uploaded on LMS. When I click the finish button I am already using the published versin on LMS, not viewing it.

The client works with IE... I tried to let the quiz open in same window instead of a new window but it seems no chance to trace the result.  The quiz seems never closed always suspended...


Christine Hendrickson

Hi Silvia,

Have you tried testing the course outside of the LMS, to see if the problem may be with the system itself? If you can, please try testing your course in SCORM Cloud. This would help us determine if the issue is Articulate related or if it's on your LMS's side. 

If the same thing happens in SCORM cloud, can you share the link for the project, please? 


Silvia Vantusso

Hi Christine,

I solved it. It was a problem of the Platform. In LMS sometimes the test is saved already as completed and it do not give the possibility of attempting the test again. Asap I deleted the attempt from Moodle and let the users try again, it worked.

I do not have really an explanation of why it happened... but now I know what shall I check before trying to change something in the articulate quiz...



Christine Hendrickson

Hi there Silvia! I hope you had a great weekend :)

Well, that's good news! I'm glad to hear it's working for you now. I do agree it sounds a little odd, but hopefully this is something you'll be able to monitor and hopefully avoid in the future.

Best of luck with the project, Silvia.

Have a great day!

zeljko Mihalic

Hi I have similar problem with Quizmaker - Finish button does not seem to be working for 64 bit machines. Any ideas how to handle it?

once quiz is completed, finish button appears, but upon cliking it (which should close the course window) nothing happens. Answers are not saved either.

please help.



Leslie McKerchie

Hi Zeljko and welcome to E-Learning Heroes!

It may be worth testing this in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side. If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 
Nishan Joomun

I was getting the same problem, the "Finish" button will not work when the user is having a second attempt.

Here's a little trick I did on the output. 

Bypass the "conditional loop" that's checking the entry before closing the window. You will have to do it at the output level, inside the quiz.js (line 248) ... Since UI of Quizmaker doesnt give any option.

  1. /*case "BW_ClosePlayer":
  2. if (!g_bLMS)
  3. {
  4. if (FF)
  5. {
  6. setTimeout("CloseWindow()", 100);
  7. }
  8. else
  9. {
  10. CloseWindow();
  11. }
  12. }
  13. break;*/

  14. case "BW_ClosePlayer":
  15. if (FF)
  16. {
  17. setTimeout("CloseWindow()", 100);
  18. }
  19. else
  20. {
  21. CloseWindow();
  22. }
  23. break;

Note, in the provided sample I commented the code (line 1-13)  and line (15-24) is the actual function that will close the window without checking the entry !g_bLMS

It worked for me and hope this can answer some the questions above.