Hi - can anyone help me with trying to figure out why some of my answers don't display when publishing a course with a quiz. It is very random - some do and some don't and it affects all question types (e.g. drag and drop, multiple choice etc). Is this anything to do with the anti virus software I have loaded on my pc - I currently use Kaspersky anti virus 2011?
I'm sorry some of the questions aren't displaying correctly. It's unlikely related to your anti virus. It could be an issue with the fonts used in the quiz. Are you using the same font in all questions?
You could try changing the font to a known system font such as Arial, Verdana, Times and republish your quiz. If you'd like to post your quiz or email it to me, I'm happy to look at it for you.
Just published the course again with font changes and the issue still occurred.
Attached is the quiz in zip file. Let me know how you get on. As mentioned, the issue is quite random. Different questions will have the issue from one to the other....v confused!
In addition, we are currently researching a similar issue with Carbonite installed. If you are using Carbonite as a backup tool, you may need to uninstall it to resolve this issue.
Can you let me know if one of these is what you are experiencing?
Karen and Widya: Are your Quizmaker files being tested locally or online?
Karen: I just published and tested your quiz and ran all 50 questions. I couldn't see issues. Do you mind if I post the published example so you can try it on your end? Or private message me and I'll send you a link for you to try.
As a heads up, Kapersky shouldn't be an issue. We now whitelist our apps with them, so we shouldn't ever get harmed by them...but I have been wrong about that type of stuff in the past.
The issue with the loading/spinning wheel means that Quizmaker is trying to load an asset that can't be loaded, for example, an image, a video, or a audio file. If you are viewing this from a webserver, and that is when you see the problem it could be any number of problems:
1. The file we are trying to load isn't on the server. Like maybe a bad upload happened, or a file was removed.
2. The server isn't configured to serve the file (which can happen frequently with MP4 and FLVs)
3. The file isn't being loaded because of a firewall or proxy server or something
If any of those are the case it might be worth checking with your IT department about what is going on with the server.
If it also happens when you publish on your hard drive and try to view then it is likely one of these issues:
1. The file wasn't published from Quizmaker. The only way I can think of this happening is a permission issue with the folder we are trying to publish to, or some other similar issue.
2. Publishing to a network drive
You might be able to resolve either of those issues by publishing to another location on your computer and see if that helps.
I will publish the course again today ensuring all aspects of the quiz are to another location to see if this resolves the issue. Would removing graphics from the questions help?
I'm also having this problem (random answers not appearing in exams). Only a small exam file (hardly any graphics) don't have Kapersky installed but do have Carbonite. Have tried disabling Carbonite while I publish but that doesn't work. Has anyone tried uninstalling Carbonite while they published their course and then reinstalling it after? If so did it work and what happened to your Carbonite backup - did it just start from where it left off?
I've spoken with Carbonite support and they said uninstalling and reinstalling would mean the backup would resume from where it left off (be careful to use the reinstall option and not the install option). So I uninstalled it, restarted my PC, resaved the quiz into my PowerPoint file and published. All worked fine - tested multiple times and the published file is now OK with no quiz answers missing.
So in my case it looks like it was Carbonite that was the problem. Have reinstalled Carbonite and just as they said it has picked up from where it left off, so all good.
A quick process, but not one I want to go through on a regular basis - so would be great if the conflict can be resolved.
Unfortunately - none of the above suggestions are working for me - I haven't got carbonite. I have changed fonts and re-published to different locations on my pc but the problem is still occuring.
Is there any other known software that may conflict that perhaps I should uninstall?
Any other suggestions as it is driving me mad....Thanks.
If it also happens when you publish on your hard drive and try to view then it is likely one of these issues:
1. The file wasn't published from Quizmaker. The only way I can think of this happening is a permission issue with the folder we are trying to publish to, or some other similar issue.
2. Publishing to a network drive
I have exactly the same issue as Karen previously - missing answer, without carbonite, have karpersky installed.
Previously, I have all my quizmaker files in my "Dropbox" folder, including the published files. After reading the response from Dave, I moved my files to other location, it seems like the problem solved. However, I am still not so sure about this as I haven't done sufficient test on it.
Can Dropbox be the problem? Is the Dropbox folder located in our hard drive considered as network drive?
Yeah, I have ran into the problem before on my system with Carbonite, and I use Windows 7...but I couldn't ever repro the problem on Windows XP with Carbonite.
Interesting about Dropbox though...Widya, are the files you are working on in a Dropbox share? I could potentially see that as causing an issue. Sek, if you copy them out of that folder into a folder not shared by Dropbox does it still happen?
Ok, gotcha, yeah, I could see it being a problem if the .quiz file you were working on was in the dropbox folder, or the area you were publishing too was in a dropbox folder.
Interesting about Dropbox though...Widya, are the files you are working on in a Dropbox share? I could potentially see that as causing an issue. Sek, if you copy them out of that folder into a folder not shared by Dropbox does it still happen?
-Dave
So far it works fine for me. However, need to do more test as this problem come randomly.
37 Replies
Hi Karen!
I'm sorry some of the questions aren't displaying correctly. It's unlikely related to your anti virus. It could be an issue with the fonts used in the quiz. Are you using the same font in all questions?
You could try changing the font to a known system font such as Arial, Verdana, Times and republish your quiz. If you'd like to post your quiz or email it to me, I'm happy to look at it for you.
Hi David
Just published the course again with font changes and the issue still occurred.
Attached is the quiz in zip file. Let me know how you get on. As mentioned, the issue is quite random. Different questions will have the issue from one to the other....v confused!
Karen
There are a couple of known issues for why this might be happening.Take a look at the below article:
http://www.articulate.com/support/quizmaker09/kb/?p=1130
In addition, we are currently researching a similar issue with Carbonite installed. If you are using Carbonite as a backup tool, you may need to uninstall it to resolve this issue.
Can you let me know if one of these is what you are experiencing?
I am not working on Mac, neither have Carbonite but have Kaspersky. Do you think Kaspersky is the issue?
I have re-published in de-activated kaspersky. Before I reach the end of the test, this rolling happens and I cannot continue.
Are you missing text or is the issue with the loading icon? If the issue is the latter, can you please submit a case:
http://www.articulate.com/support/contact/method.php
Unfortunately, I have both problems; missing text answer to multiple choice questions
and the rolling as captured and it will follow wherever my cursor is going.
did a test publish with your provided course and did not see anything out of the ordinary. I am using mcafee.
Not sure why the Kapersky or any other virus program would inhibit a published flash course though.
Could it be an out of memory error when publishing? Just guessing at that one. it is a pretty long quiz with a graphic on every slide.
Its only 3 MB published though so that doesn't sound right.
curiouser and curiouser said Alice...
Karen and Widya: Are your Quizmaker files being tested locally or online?
Karen: I just published and tested your quiz and ran all 50 questions. I couldn't see issues. Do you mind if I post the published example so you can try it on your end? Or private message me and I'll send you a link for you to try.
As a heads up, Kapersky shouldn't be an issue. We now whitelist our apps with them, so we shouldn't ever get harmed by them...but I have been wrong about that type of stuff in the past.
The issue with the loading/spinning wheel means that Quizmaker is trying to load an asset that can't be loaded, for example, an image, a video, or a audio file. If you are viewing this from a webserver, and that is when you see the problem it could be any number of problems:
1. The file we are trying to load isn't on the server. Like maybe a bad upload happened, or a file was removed.
2. The server isn't configured to serve the file (which can happen frequently with MP4 and FLVs)
3. The file isn't being loaded because of a firewall or proxy server or something
If any of those are the case it might be worth checking with your IT department about what is going on with the server.
If it also happens when you publish on your hard drive and try to view then it is likely one of these issues:
1. The file wasn't published from Quizmaker. The only way I can think of this happening is a permission issue with the folder we are trying to publish to, or some other similar issue.
2. Publishing to a network drive
You might be able to resolve either of those issues by publishing to another location on your computer and see if that helps.
-Dave
Hi Dave
I will publish the course again today ensuring all aspects of the quiz are to another location to see if this resolves the issue. Would removing graphics from the questions help?
Hey Karen,
I can't imagine removing the graphics will help...but I could be wrong.
-Dave
I'm also having this problem (random answers not appearing in exams). Only a small exam file (hardly any graphics) don't have Kapersky installed but do have Carbonite. Have tried disabling Carbonite while I publish but that doesn't work. Has anyone tried uninstalling Carbonite while they published their course and then reinstalling it after? If so did it work and what happened to your Carbonite backup - did it just start from where it left off?
Steve
I've spoken with Carbonite support and they said uninstalling and reinstalling would mean the backup would resume from where it left off (be careful to use the reinstall option and not the install option). So I uninstalled it, restarted my PC, resaved the quiz into my PowerPoint file and published. All worked fine - tested multiple times and the published file is now OK with no quiz answers missing.
So in my case it looks like it was Carbonite that was the problem. Have reinstalled Carbonite and just as they said it has picked up from where it left off, so all good.
A quick process, but not one I want to go through on a regular basis - so would be great if the conflict can be resolved.
Hi Steve,
Thanks for letting us know that uninstalling Carbonite resolved the issue.
Hi Dave
Unfortunately - none of the above suggestions are working for me - I haven't got carbonite. I have changed fonts and re-published to different locations on my pc but the problem is still occuring.
Is there any other known software that may conflict that perhaps I should uninstall?
Any other suggestions as it is driving me mad....Thanks.
Hi Karen,
Can you please follow the instructions here to send us the file(s) you are having an issue with:
http://upload.articulate.com
I have exactly the same issue as Karen previously - missing answer, without carbonite, have karpersky installed.
Previously, I have all my quizmaker files in my "Dropbox" folder, including the published files. After reading the response from Dave, I moved my files to other location, it seems like the problem solved. However, I am still not so sure about this as I haven't done sufficient test on it.
Can Dropbox be the problem? Is the Dropbox folder located in our hard drive considered as network drive?
I don't think Dropbox is the problem, because I am using Dropbox as well.
What I am doing is to publish the quiz in Quizmaker; Pay attention NOT to "random" the question, and publish in WEB format.
Make sure that "web format" is chosen from both the Page property (or Quiz property?) as well as in Publish menu.
I hope this works because it does with me.
Could it be the OS problem? I'm still using XP.
That I don't know because I am using Window 7 and PowerPoint 2010.
But it may be a good try to publish the quizzes in "web" format, not in CD format, and then zip it.
Unchecked the random option as well.
Hey Sek,
Yeah, I have ran into the problem before on my system with Carbonite, and I use Windows 7...but I couldn't ever repro the problem on Windows XP with Carbonite.
Interesting about Dropbox though...Widya, are the files you are working on in a Dropbox share? I could potentially see that as causing an issue. Sek, if you copy them out of that folder into a folder not shared by Dropbox does it still happen?
-Dave
Hi Dave,
I put my project in Dropbox after I zip it. As long as I publish in web format and uncheck the "random" option, everything is doing fine so far.
Ok, gotcha, yeah, I could see it being a problem if the .quiz file you were working on was in the dropbox folder, or the area you were publishing too was in a dropbox folder.
-Dave
So far it works fine for me. However, need to do more test as this problem come randomly.
This discussion is closed. You can start a new discussion or contact Articulate Support.