Previously answered question pops in again at the end of Quiz

Mar 06, 2012

I built multiple quizzes in Quizmaker and pulled them into a Presenter course.  I published to the Web to e-mail and share the package with my reviewers.  Every now and again, as I work through the published course,  a previously answered question appears again at the end of the quiz.  For example, question 2 pops in again after question 5.  It doesn't happen every time but has occurred more than once and for 2 different quizzes.

The questions are not randomized, the answers are not randomized.  I use blank slides to introduce a situation that is followed by 2-3 questions about that situation, then another blank slide with questions. 

I am using Studio 09, PPT 2003.  Any ideas as to why this happens? 

3 Replies
Peter Anderson

Hi Jo

Would you like to send to send us your files so we can take a closer look and work with you to find a solution? If so, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

Jo Chamberlin

Hello, Kelly-

Just finished testing the module in our LMS this morning and none of the testers reported a repeat of the problem (hooray!) so I believe it is "fixed."  Articulate Support guys were unable to reproduce the issue when I sent them my Articulate Package but suggested that I try these things:

"1. Insert the quiz on a new presentation and publish this to your LMS. Run some test to see if you will be able to reproduce the issue.
2. If you are not able to reproduce the issue, I suggest, deleting the quiz on your project and proceed with publishing. After publishing, re-open the project and insert the quiz again. Publish this to your LMS and test it out."

I tried option 2 (delete quiz-publish-reinsert quiz-publish) and that seems to have worked. 

As a reminder, the problem occurred before the published project was loaded to our LMS.  Also, I built the quiz in Quizmaker first then imported it into my project rather than creating it from Presenter.  And the "phantom question" didn't happen everytime, it showed up randomly.  Don't know if any of that has any bearing, but just in case...Good luck fixing yours!

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