Quiz Consistency Issues

Hi there Z. Welcome to E-Learning Heroes!

I think I may have spotted the problem here. How are you sharing the course with your SME? Are you sending them the published output files? 

If so, that may be causing an issue with the way the quiz is displaying or responding to answer selections. If you view a published Studio '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

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/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

Hi!

I published it as output to a CD and then zipped and copied it to anetwork drive.  The SME is in the same building as I.  In the past, Inoticed that if an SME tried to open the file in the network drive that thecourse would behave strangely.  Now, the SMEs cut and paste the file fromthe network drive and then open it on their desktops. 

Thanks for your help.

Hi Z!

Great! Just make sure they extract all the files from the ZIP file and you should be in business :)

If you have any other trouble with this, just let me know.

Thanks!

Christine

Hi

We are getting false positives and false negatives on an occasional basis, to our quiz questions. They are clearly setup correctly then loaded direct to Litmos and when someone completes the quiz correctly they get told they are wrong.

Hi Georgina, 

Thanks for sharing your .story file here. You mentioned false positives/negatives occasionally? Are you seeing this while reviewing the course or in the scoring on the LMS, or somewhere else? Have you looked at testing this in SCORM Cloud, as that's an industry standard for testing SCORM content. 

We have noticed similar behavior as Georgina with two of our Articulate Quizmaker quizzes.  I think they were published with Studio '13, but I am not sure.  We have SuccessFactors LMS version b1311 and use their new JavaScript-based SCORM communication function instead of the normal Java-based SCORM communication. 

In our cases, users experienced their quiz answers being marked as Incorrect in one quiz attempt, and then in the next quiz attempt, the same question and SAME ANSWER SELECTION would be marked as Correct.  I have personally watched two users take the same quiz at the same time, on different computers, and although the questions were presented in random order and the answer choices were randomized within the question, both users would mark the SAME ANSWER for the SAME QUESTION, and one user would have the question scored as Correct (which would be accurate) while the other user would have the same question scored as Incorrect (which would be NOT accurate).  The second user might take the same quiz again, with the questions presented in a different order, and might mark the same answer choice the next time, and the question might be marked as Correct the second time.

In each of these cases, the users were all using SuccessFactors b1311 with JavaScript-based SCORM, taking the same course published using Articulate Quizmaker '13, and with an IE11 browser.  The ONLY difference between the affected vs. unaffected users, and the a consistent fact among all of the affected users, is that all of the affected users had a Browser Helper Object add-on enabled from Mind Spark Interactive.  The particular browser helper object varied between 3 different users, but disabling/uninstalling the add-on and clearing the browser cache resolved the issue.  In all cases, the affected users were then able to re-launch the same quiz again and choose the same answers to the same questions and achieve a passing score after the browser helper object add-ons were removed.

Does this ring any bells with anyone?

Help!  Thanks!
Mary Katherine

Hi Mary Katherine,

I haven't heard of that Add on, but if disabling it allows for the quiz to be scored correctly than I'd look further into what that add on is doing. Are you able to test loading a course into SCORM Cloud as well to see how the users with that Add on experience the course there?  As I mentioned it's an industry standard for testing SCORM content.