Quiz won't start

Oh you will be told its your LMS thats at fault!

Well, the iPad issue is that iPads don't run Flash, and probably never will. Unless you jailbreak yours, which voids all warranties and contracts on the device.

How was the file published (LMS, Web, CD)? Which file is the user using to launch the course? And yes, John has a point. Which LMS are you running through, if any?

As it's Flash based, it should run on any PC or MAC that has the Flash player version 6 installed.  OS and Ram aren't really issues anymore.

True Dwayne, we have had the content running on Android handhelds, so thats a plus for Android yay!  Apple - BAH!

We have used it in Docebo - which has issues with some browser/OS combinations.  We were told to set Compatibility mode - which is all well and good in a corporate environment, but I feel its wrong when you put your content out to the general public who may not be computer literate.

I think when a release of any of their products come out, they should test it within most of the common Open Source and Commerical LMS out there with a variety of OS/Browser combinations, and either tweaked or given better instruction as to getting their product working in those environments.  We test our content on LInux/Mac & Windows before it goes out!

Thanks for the background info.  It's published with Interzoic's Accord LMS.  Guess I'll look for a way for a person to be told their Flash isn't high enough to run the LE before they go through the attempts?

Hi Jo,

First, here's the requirements for viewing published Articulate content:

Flash Player 6.0.79 or later (http://www.adobe.com/go/getflash) (Flash Player 7 or later recommended), and one of the following browsers:

• Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later
• Macintosh: Safari 3 and later, Firefox 1.x and later, Google Chrome
• Linux: Firefox 1.x and later

=====================

Since the issue only happens occasionally & you don't have much data on the browsers, we'll have to guess at a few solutions.

First, being that you have a large quiz, it's possible that the end-user didn't wait long enough to load the quiz.  When you have a 500 question quiz, Quizmaker will load the entire 500 questions.  Then, it'll randomly select 40 from that pool.  So, make sure that your end-users have a decent internet connection.

If they continue to have issues, have them completely reinstall the Flash Player by using the method below:

Uninstall your current version of the Flash Player. Follow the steps here: 

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 

Download the latest version of Flash: 

http://www.adobe.com/go/getflash

It's possible that they have a corrupt installation of the Flash Player.  The only way to ensure that the corruption has been removed it to actually uninstall Flash Player first and then reinstall it.

Finally, you'll want to make sure that the path to the quiz file is small & doesn't contain special characters like (&, %, #, etc).  You can check this by launching your browser & then copying / pasting the address into a program like Word or Notepad.  

If you continue to have issues, check to see if the user can replicate the issue on another quiz file.  The issue could be resolved by simply republishing the quiz & re-uploading it to your LMS.

If you still have issues after that, make sure that you're publishing your content with the latest version of Quizmaker:

http://www.articulate.com/support/quizmaker09/kb/?p=1238

Thanks very much for the specs and things to try!

Please let me know if there's anything else that I can help with!