Quizmaker

Typically that error message indicates the file is corrupt which may have occurred for a variety of reasons. Working on your local drive should help you avoid that from happening in the future. If the file was in Dropbox, you may want to consider working outside of Dropbox and then copying the quiz there to avoid any issues with how Dropbox handles files.

I can't promise we could recover the quiz for you, but you could submit a case to us by following the steps here:

http://upload.articulate.com

Make sure you send us the .QUIZ file and we can see if there is anything we can do to recover the quiz for you.

I working on the local drive and also not on dropbox I just added the final version when it was completed  but I also had a the original in my documents Could you please elaborate on what could cause the file to get corrupted?  

Where should I send the quiz?

If you click the link and follow the instructions on the web page that will create a case and allow you to send us your file. Here it is again:

http://upload.articulate.com

Normal 0 false false false oNotPromoteQF /> EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;}

Hi,
I urgently need some advice for a few problems I’ve been facing on Articulate.

1.      After publishing my (PPT) project and opening later, theaudio
disappeared completely.
2.      Once the audio files were replaced, the project seemedfine but
later the quiz files disappeared completely, the notes section stopped
showing and audios moved onto the wrong slides.
3.      On re-publishing the same file, the quiz files startedshowing and
everything seemed in place, but opening for a third time the problem
returned. It may be reacting to its template without which it seemed
fine. But the same template had no problem with the other projects.
4.      This has happened with one particular project only.

Please advice on how this can be resolved.
Thank you!

Hi Divya & welcome to Heroes,

Are you working off of a network drive or a USB drive?  Also, have you renamed the PowerPoint file at any time?

Hi Brian,

Thank you for your prompt response. We worked on the local network and we did not re-name the file.

The problem occurred in not just one path but all the paths that we saved the file on.

We made the project from scratch and it worked this time.

Anyway we can avoid this from happening again?

Divya.

I have exactly the same and a deadline to give this test. It has over 250 questions, when i went to publish it gave me the same exact error, i had to reboot the computer, and i cannot open the file. Help! Seems like the headers are corrupt, do you have a utility that can attempt to repair the quiz database i created?

Can you check to see what version of the Articulate software you're using?  The latest version is Update 8 (6.3.1103.112)

http://www.articulate.com/support/presenter09/kb/?p=425

Hi Constanze & welcome to Heroes,

Would you mind submitting a support case so that we can take a closer look at the issue?

http://www.articulate.com/support/contact/

Hi,

I just checked the version, on opening it says 'Articulate '09', is that the latest? Should it have this kind of a problem?

Also, can publishing a file many times lead to such an error?

Divya.

Hi,

To know your Articulate version, go to Articulate menu in Presenter, select Help and Support -> About Articulate Presenter

I think there is a problem in the Quizmaker software....not an educated opinion, just my opinion. I was just working on a quizmaker quiz, changing the look of the "passed" and "failed" screens. One time, I got the error message discussed above but did not lose my quiz files. I just closed quizmaker. For some reason everything was intact when I reopened it.

Then, especially when I was changing the font size of the scores on the pass/fail screens (the font was huge), Quizmaker stopped working six different times. I soon learned to keep saving it as I worked so I didn't lose all my changes and eventually I completed what I'd set out to do. But it was very time-consuming and aggravating. I was working off the C drive as I always do and had opened just the quiz and wasn't working from inside the PowerPoint presentation. I might have done that, but the button refused to work on th quiz slide in PPT, so I cloed PPT and just went to the quizmaker file.

When I try to repair Articulate from the control area of my pc, it goes so far and then asks where the update 8 files is located. I have no idea and th temporary file,which comes up as the default s obviously not correct since it won't accept that. So I go to the web and download the 09 with update 8 once again and the next time I have problems like today and try to repair Articulate, I get the same message..."where is update 8?"

I love the possibilities with Presenter but am finding the time needed to work on all these problems to be a glitch I can barely afford. Like you folks,  have deadlines and am spending way too much time closing and reopenng files to try to accomplish one simple step or another.

Could there ne an issue with 09 or Quizmaker in particular, that needs an update???

Thanks. (I use Presenter 09, update 8, Office 2010 and I always work from my hard drive.)

Hi Jon,

I apologize for the issues that you're having.  The issues are not typical and I'd like to investigate the issue further with you.  

Just so you know, when you go to repair the Articulate software, it will attempt to find the last location where the installation package was saved.  If you originally installed the software by choosing to Run instead of save it to your hard drive first, then the "run" command saves the installation package to your temporary folder.  Windows will typically delete the installation package when you restart your machine or if you manually clean those files off of your computer.  Thus, the next time you try to repair the software, the installation package isn't there.

I'll send you a private message regarding running a trace log on Quizmaker.

Thanks, Brian. That makes sense. I always thought I was to select "run" and not "save" when downloading files and then the installer would take care of the rest. When I download and save the presenter 09 files, to which folder on my hard drive should I save it?

I am not a techy, as you certainly can discern, so I need exact directions.

Thanks for all your help. I'll respond to your email ASAP.

Jon

Hi Jon,

You can save it to any folder that you want.  Typically, your browser will default to a My Downloads folder.  If not, you could save it on your Desktop or My Documents.  Windows will be able to find it anywhere on your computer when you go to reinstall as long as you choose to Save it instead of Run it.

I am trying to work within the slide view of quizmaker but when I try to move anything aroudn I get that error "unhandled exception has occured in your application. If you click Continue,the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately" 

I try continuing but the error keeps popping up. I can not do any desire or anything within the slide view, only option I have is to keep the slide look as default.. : (

articulate studio is located on my local drive...

Hey Lorenzo, welcome to Heroes!

Sorry for the trouble you're experiencing. I'd recommend submitting a case to our support engineers so they can take a closer look and work with you to find a solution. You can do that here:

http://upload.articulate.com/

And please feel free to check back in here once you get your case number and I'll keep an eye out for it. Thanks!