I followed all the instructions, checked all the boxes, restarted, reinstalled and still no joy. I have Windows 10 and Office 2013. If I upgrade to 2016, will this help? Seems this is an ongoing issue as I'm having it 3 years later than the original post and the problem is still happening.
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Hi Debra!
I'm sorry for this ongoing issue! I can imagine how frustrating that must be!
I see that you're working with Rowie, one of our Support Engineers. I'm going to pass this information to him so he can provide more tailored support.
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