Quizmaker 360 and Engage won't open and keep crashing (tried some of the solutions mentioned for studio 13 in hopes it would work for studio 360). Studio 13 was working fine for me. I am uninstalling Studio 360 and reinstalling Studio 13 for now.
So sorry this is happening! Would you mind reaching out to our Support Engineers directly over here? They'll be able to investigate with you closely to get this resolved as quickly as possible. After you submit a case, please feel free to share your case number here. I'll be sure to follow along and relay relevant info in this thread for others who may find it helpful! :)
I'm sorry to hear you're experiencing these issues. I know you mentioned you've already done some troubleshooting on your own - have you followed these steps for repairing Studio 360?
If you run into any trouble or continue to see this happen after running that repair, it would be best to get in touch with our Support Engineers, as Ali mentioned.
Thanks for sharing that solution here, Lokesh! Happy to hear that worked for you, and hopefully it will work for other users who encounter this in the future!
4 Replies
Hi Jay,
So sorry this is happening! Would you mind reaching out to our Support Engineers directly over here? They'll be able to investigate with you closely to get this resolved as quickly as possible. After you submit a case, please feel free to share your case number here. I'll be sure to follow along and relay relevant info in this thread for others who may find it helpful! :)
Hi Jay,
I'm sorry to hear you're experiencing these issues. I know you mentioned you've already done some troubleshooting on your own - have you followed these steps for repairing Studio 360?
If you run into any trouble or continue to see this happen after running that repair, it would be best to get in touch with our Support Engineers, as Ali mentioned.
Hello,
Even I had the same issue. Here is what I did to fix it:
See the attached screenshots for info on what to choose in steps 6-8.
Thanks for sharing that solution here, Lokesh! Happy to hear that worked for you, and hopefully it will work for other users who encounter this in the future!
This discussion is closed. You can start a new discussion or contact Articulate Support.