I publish my modules for LMS. I have had a couple of students get a message on a quiz "You must scroll to the bottom before submitting" when it is not necessary/possible to scroll. Now I have one student when he tries to resume this module he just gets a blank screen. He's using Internet Explorer 11 and Adobe FlashPlayer 20. My LMS provider has been unable to resolve this issue. A little help please?
Thanks for your response. Neither of those help. This is a quiz that works fine for 99% of students (including me), but for a couple of people, they get the message that they need to scroll down but there is no scroll bar (and they are seeing the entire question/answer). At that point they are just stuck with no way to proceed.
So you do not have the feature marked requiring users to scroll, yet some are getting this message?
Is there anything similar among the users experiencing the issue. Browser perhaps?
It certainly is hard to diagnose when it cannot be replicated I know. If you wish to share your .quiz file with our team here to take a look, you are welcome to do so.
Well, that "feature" is checked - I have 2 questions - Why is it getting triggered for 1 or 2 students out of 700 when it's not a "longer question" and a scroll bar doesn't appear? Why is this set up as something that can be turned on/off? I don't have enough instances to definitively find something similar among the users having the issue, but it could be related to screen resolution. But I have a particular user who is just stuck. Now that he has encountered this problem, he can't resume the module; he just gets a blank screen. Suggestions?
Yes Alison, I would venture to say screen resolution or size as well.
Have you looked at what browser the user is utilizing? You'll want to confirm it is one of the options here. 1 out of 700 is difficult to diagnose for sure.
Thanks Alison! What did you find out regarding screen resolution/size? Again, if it's something you think our team needs to take a look at and you are able to replicate, then our team would want to take a look here.
We had a user who just reported the same problem. It's on the last of three Drag and Drops in Quizmaker ('13) that wouldn't need any scrolling. I haven't been able to replicate the problem, using either desktop computer, which has a large screen resolution or my laptop, which has a smaller resolution. And this user seems to be the only one with the issue, and he's IE (don't know the version yet), likely on a desktop or laptop from what I can tell from the screenshot. We also have the "Require User to Scroll to the Bottom on Longer Questions" checked. I'm going to uncheck and republish to see if that resolves the problem, but I'll have no way of knowing whether it works until the user goes through the quiz again.
11 Replies
Hi Alison!
We had a similar report previously and I'm sure the solution either here or here will be able to assist you.
Hi Leslie,
Thanks for your response. Neither of those help. This is a quiz that works fine for 99% of students (including me), but for a couple of people, they get the message that they need to scroll down but there is no scroll bar (and they are seeing the entire question/answer). At that point they are just stuck with no way to proceed.
So you do not have the feature marked requiring users to scroll, yet some are getting this message?
Is there anything similar among the users experiencing the issue. Browser perhaps?
It certainly is hard to diagnose when it cannot be replicated I know. If you wish to share your .quiz file with our team here to take a look, you are welcome to do so.
Well, that "feature" is checked - I have 2 questions - Why is it getting triggered for 1 or 2 students out of 700 when it's not a "longer question" and a scroll bar doesn't appear? Why is this set up as something that can be turned on/off? I don't have enough instances to definitively find something similar among the users having the issue, but it could be related to screen resolution. But I have a particular user who is just stuck. Now that he has encountered this problem, he can't resume the module; he just gets a blank screen. Suggestions?
Yes Alison, I would venture to say screen resolution or size as well.
Have you looked at what browser the user is utilizing? You'll want to confirm it is one of the options here. 1 out of 700 is difficult to diagnose for sure.
Yes. He's using Internet Explorer 11.
Thanks Alison! What did you find out regarding screen resolution/size? Again, if it's something you think our team needs to take a look at and you are able to replicate, then our team would want to take a look here.
We had a user who just reported the same problem. It's on the last of three Drag and Drops in Quizmaker ('13) that wouldn't need any scrolling. I haven't been able to replicate the problem, using either desktop computer, which has a large screen resolution or my laptop, which has a smaller resolution. And this user seems to be the only one with the issue, and he's IE (don't know the version yet), likely on a desktop or laptop from what I can tell from the screenshot. We also have the "Require User to Scroll to the Bottom on Longer Questions" checked. I'm going to uncheck and republish to see if that resolves the problem, but I'll have no way of knowing whether it works until the user goes through the quiz again.
Hmmm. Thanks for popping in to share Tim and let us know if you get closer to a cause or replication so that we can take a look.
How can I modify pop up message "You must scroll to the bottom before submitting" , please can anybody help.
Sankar
9916912236
Hi Sankar!
Looks like I just responded to a similar question here. Just wanted to link the two for anyone following along.
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