Text Label in Player Template Not Getting Updated

Hi Payal,

It sounds like your browser is caching the old version of the content.  Can you try creating a new folder on your Desktop, publishing the entire presentation to the new folder, and then confirming that the content works as expected?

Hi Payal,

It looks like you might be using IE9 which is why your responses are blank. Simply select compatibility mode in the address bar of IE and your responses should show up the next time you reply.

Now trying to post through mozilla firefox. Test post

Ok...Now I can type in my response to Brian's suggestion.  Brian in the light of your reply, I think there is something that should have specified earlier.  When I changed the QM file, I change quite a few things in the file itself in addition to the changes that I made to the player template.  I essentially changed all the slides in QM starting from introduction to each question slide to the pass/fail slides.  Now when I re-published the files, all these other changes came out perfect as expected.  The only thing that was missing was the Finish button text.  It still showed as Finish instead of "Solutions".

So would you think that if cache is the problem then it would only impact the player template properties?

Furthermore, the files that are showing this problem exhibit this problem not only when they are published, but also when I do a preview within powerpoint itself.  (In order to quickly check if this problem exists in the file or not, I now do a preview of 2-3 slides including the QM slide).  So if browser cache is an issue, then I should not see this problem when I do the preview.  Right?

Would it help if I sent the pertinent slides of the two files - one in which the text label is not showing, second in which the text label shows fine.

Please help.  This will be an impediment to my work since I provide messaging on the pass/fail slides, asking students to click on "Solutions" button to proceed.   Now if they see "Finish" instead of "Solutions", it will be confusing.

Thanks so much.

Hi Payal,

I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.

Hi Brian,

Thanks so much for your prompt response regarding this.  I have submitted the case.  But I forgot to mentioned the version information.  So here it is... I tried to go back to edit my case, but could not find that as an option.

Version of PowerPoint = 2010

Version of Windows = Windows 7

Version of Presenter '09 = V6.3.1103.112Pro

Thanks alot for your support.  I hope I have not been too much of a problem lately...(Realized that recently I have been in complaining mode...)

Thanks,

Payal

Hi!!!  So my problem is solved.  Thanks alot Articulate support team,especially Brian & Jayem.

Lesson Learned:

If I make changes to an already inserted quizmaker file, I will do so by clicking on "Edit in Quizmaker" from within the Presenter.  Hopefully, this will ensure that the changes that I make to QM file get implemented.   When I experienced the inconsistent behavior as explained above, I was making all the changes to QM file by opening that file from QUIZMAKER application.

Thanks once again...

Hi Payal,

Thanks for letting us know that you were able to resolve the issue.  I also forwarded your feedback to Jayem.  Thanks for that!