3-D graphics enablement for Replay when using Parallels

HI Kimberly,

Thanks for sharing the screenshot, and I can see that it does not match the one here (although I don't have parallels/Mac to determine if I see something differently) I'd suggest that after you select DirectX9 that you also conduct a repair of Replay 

No luck. I went back to make sure DirectX9 was selected, locked the settings, and then installed the repair for replay. I even restarted my virtual machine to see if that helped, but the error message popped up again. :(

Sidebar question, at a recent ASTD sponsored Articulate event, some colleagues said that my Storyline serial number can be used on my desktop and one laptop. Is this correct? I'd definitely like to install both Storyline and Replay on a company laptop without violating the licensing agreement. If Replay won't work on my Mac, I'd definitely use it on the laptop since it may be in use for future recording anyways. (Though I'd still like to have access on my desktop in order to test it out.)

Hi Kimberly,

Thanks for checking those again. Just in case we missed something else, I wanted to point you to the system requirements for Replay. Are you able to connect with our Support team so that they can look a bit deeper into your set up? 

In regards to your second question, yes your licence allows you to install Storyline (and Replay) on up to two computers for your use. So if that's a desktop and a laptop, or a home and office computer. 

Fantastic on the licensing answer. (I'm pretty excited actually)

I'll certainly reach out to the support team because I am pretty certain my system requirements surpass the requirements, but I'll double check. Thanks so much for your help.

Once we've determined a solution, I'll add an update to this thread for the benefit of others.

Thanks for the update Kimberly and if you'd like to share the case number with me, I'm happy to follow along.

Hi Kimberly,

I looked into your case today, and it appears that after some additional troubleshooting that since the Direct3D Acceleration on dxdiag still shows Disabled, then this must be a hardware or driver problem. We recommend that you contact your IT support to have this Direct3D enabled.

I'm glad you. 

Hi there, Naraa.  Let us know if we can help you out with anything!