Audio quality
Mar 14, 2014
By
Tim Murray
Hello,
Is anyone else having an issue with the audio quality when they record screens with Replay? My audio clips have a "crackling" sound to them. I've tried different microphones and it doesn't make a difference.
It's strange because I can use the exact same setup in Storyline to record a screen and it sounds great. I also don't have any issues with Audacity or any of the other software packages that I use,
I checked to make sure all of my audio drivers are up-to-date and everything checks out,
If anyone has any ideas, please let me know. Thanks!
Tim
27 Replies
Yes, Tim. I have had similar issues in Replay. Your audio may be coming in too "hot" into Replay. If you go into your control panel and check out the sound settings, if you poke around a bit, you should see a slider that has to do with the level your audio is coming in at. If you are on a mac, check out the sound settings in system preferences. Maybe dial it back to 50% or so and see if that gets rid of most of your clicks and crackling.
Fairly important questions: does this crackling happen when you use your built-in computer mic? Btw, are you using a USB mic? Or condenser mic with preamp? Let me know how things go. --Daniel
Daniel,
Thanks for the quick reply, I'll try adjusting the settings and let you know how it goes. The problem occurs with both the built-in and USB microphones. I don't own a condenser mic that I can try.
If the problem is not resolved, try posting a short recording so we can better understand the quality issue.
Hi Tim,
Please keep us posted on your findings, and as Valer mentioned (welcome to the community Valer!) if you're able to share your Replay file here with us it may help to understand more about the sound issues you're experiencing.
I am having the exact same issue. The audio track cracks and pops. I tried lowering the audio level as suggested but that did not help. Has anyone figured this out yet?
Hi Martin and welcome to Heroes!
I haven't heard any additional information from Tim, so I'm not sure exactly what issue he was experiencing. Just to be clear, you've already adjusted the audio settings within your control panel as Daniel mentioned? Are you recording with a built in mic, a USB mic? Are you able to try recording in another program to see if it's specific to how Replay is capturing your audio?
I am also having terrible audio issues with replay and the web cam is also pixelated/delayed when I publish. The strange thing is that I have used replay several times on this computer with 100% clear sound and clear web cam image. I'm not sure what has changed.
Hi Amy,
Is it possible there were other updates to your computer or the web cam? You may want to begin by repairing Replay as detailed here.
I ended up running the clean installation and it improved the audio, however the webcam image is still very messy when I publish into Storyline. All of the settings on my pc look good and I have never had this issue before.
Hi Amy,
Are you able to try recording just the web cam vs. web cam with screen recording to see if that makes a difference? Also, maybe if you could share a copy of the .replay file here for us to take a look at - that may offer some additional insight.
This is a very frustrating problem and I will have to stop using Replay. What is particularly bumming me out is that I do a SHORT test and playback is clear then I record the longer video...and get the SNAP,CRACKLE, POP and the audio is terrible.
Hi Mike,
I'm really sorry this is slowing you down and causing such a headache. Since this forum discussion is a bit older, I'd invite you to work directly with our Support Engineers here so that we can get to the root of the issue. Let me know if you're able to reach out to them and I'll follow along too!
Thanks for your response.
Let me try to update my version of replay one more time first.
Warm regards,
Mike Song |
Thanks Mike.
I just wanted to mention that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.
Was there ever a resolution to this?
I was doing some testing with my new webcam in Replay last night and experienced similar issues. In addition to the audio problems, the video was choppy and laggy. Tried recording in Camtasia and didn't have any problems, seemed to be exclusively a replay problem.
Curious if there are any known driver issues or compatibility issues with certain video cards?
Haven't had this issue in previous versions of replay.
Thanks!
Hi Gregory,
Sorry you're having such a choppy experience! We definitely wouldn't expect that. What version of Replay are you using? First try a repair of Replay (Replay 1 or Replay 360), then reach out to our support team if you're still having trouble. Let me know if you open a case so I can follow along!
Thanks Greg,
I moved away a bit from Replay but would like to go back as overall 360 is awesome!
Warm regards,
Mike Song | CEO | GetControl.net | 203-457-0444 | ms@getcontrol.net
See Mike on CNN, FOX, and Good Morning America: www.getcontrol.net/speakers
Hey Mike - Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it.
Hey there.
Have we still not found a solution to this?
thanks
Hey Carl - Looks like you've reached out to our support team as well and Vevette is assisting you :) You're in good hands.
Thank you.
i look forward to hearing from her
HI Carl,
It looks like Vevette sent you some additional troubleshooting info. Let us know if that helped or if you didn't get her email - it would have come from Support@articulate.com
Hi there
apologies for the late reply.
i haven't received anything yet.
can you please confirm where it was sent to?
Sorry to hear that Carl.
I verified that the e-mail you are using here is the e-mail that your support case is tied to. I re-sent it today so you can take a look. It will come from support@articulate.com as Ashley mentioned above.
I am having the same problem with Replay 1 described by all above. The audio sound skips and breaks up. The same webcam works much better with Storyline and even better with its own software.
I have tried the Repair and reduced the mic volume as suggested, but nothing helps
This discussion is closed. You can start a new discussion or contact Articulate Support.