Audio quality
Mar 14, 2014
By
Tim Murray
Hello,
Is anyone else having an issue with the audio quality when they record screens with Replay? My audio clips have a "crackling" sound to them. I've tried different microphones and it doesn't make a difference.
It's strange because I can use the exact same setup in Storyline to record a screen and it sounds great. I also don't have any issues with Audacity or any of the other software packages that I use,
I checked to make sure all of my audio drivers are up-to-date and everything checks out,
If anyone has any ideas, please let me know. Thanks!
Tim
27 Replies
Hi Steve,
Thanks for letting us know what you already tried -- the repair is a good first step. Since you're still having trouble, reach out to our Support team here. They'll request a few more details from you and hopefully get to the bottom of this!
I have a similar issue, but rather than recording a VO from within Replay, I imported my audio (which was clean). When exporting, artefacts were introduced and what sounds like very low bit rate audio. There are no audio export options that I can see, and I need to control the level of compression, so my workflow will be:
A bit messy but it'll do for now until there are improvements.
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