Hello all, my name is Jesse Stevenson and I am fairly new to articulate replay. I love the concept and wanted to use it. The problem I am having is poor audio during playback. I have tried using both my laptop mic and a Samsung Go Mic. No matter how close I am to either mic, the play back is very spotty, like bad cell phone reception, every other word cutting out. Anyone experience this? Any ideas? Thank you in advance.
It looks like I also just answered you here, can you also confirm that Replay is installed locally and you're able to record successfully in other applications? The minimum system requirements for Replay are also noted here, so you'll want to ensure you meet those. If everything else is recording normally such as in Storyline or Studio you could also look at repairing Replay.
You did, I just learning and found out how to create a new discussion. I believe the computer requirements are met, I have a Intel Celeron processor 900.....is that sufficient? I understand all the other stuff and meet that.
Sounds good Jesse - and if you're still having difficulty after going through the repair I'd like to get you into a Support case so that you can work directly with our Engineers.
9 Replies
Hi Jesse,
It looks like I also just answered you here, can you also confirm that Replay is installed locally and you're able to record successfully in other applications? The minimum system requirements for Replay are also noted here, so you'll want to ensure you meet those. If everything else is recording normally such as in Storyline or Studio you could also look at repairing Replay.
You did, I just learning and found out how to create a new discussion. I believe the computer requirements are met, I have a Intel Celeron processor 900.....is that sufficient? I understand all the other stuff and meet that.
I just tested it, and recorded in story line. It played very clear
Hi Jesse,
Thanks for checking it in Storyline and letting us know that recorded fine. Were you also able to conduct the repair of Replay?
Just completed the repair and will test now
"The best angle to approach a problem is the TRY-angle"
r/
Jesse
Sounds good Jesse - and if you're still having difficulty after going through the repair I'd like to get you into a Support case so that you can work directly with our Engineers.
Still having the issue
"The best angle to approach a problem is the TRY-angle"
r/
Jesse
I think I'll need the support case because I'm still having the issue
"The best angle to approach a problem is the TRY-angle"
r/
Jesse
Hi Jesse,
I included a link to it above, but I've included it here again: https://www.articulate.com/support/contact/submit.php
This discussion is closed. You can start a new discussion or contact Articulate Support.