The quality of my audio recordings in Replay is unacceptable. I suspect the audio is recording from my integrated laptop mic, not the external one I have connect via USB. How to I check (and change) this???
I am having the exact same problem. I have a Blue mic connected by USB which works fine in Storyline 360, but not in replay. I double checked in my system setting to make sure that "Blue" is the selected mic (it is) but Replay keeps using the built in laptop mic.
Interestingly, I used the screen record function in storyline 360 and the BLUE mic is working - the editing capabilities aren't as robust - but it seems like a potential workaround in the short term.
Hello ! I'm having similar issue, despite selecting the correct microphone, the recording of the sound is done through Mono in Replay and through Stereo in SL360, how to deal with that ? I was also unable to export the video from SL into Replay.... Thanks for help !!
I'm happy to help! I'm not sure I understand fully. Are you recording audio in Storyline and then export into Replay? What are you noticing with audio?
If you see an error message, can you screenshot it and add it to this discussion?
Hello Lauren, thanks for the quick answer ! I am recording screen (and audio) using Replay , then the sound output is mono, not stereo. When I do the same (record screen and audio) through SL, then it is stereo, but the editing options are very limited.... I would like to use Replay obviously... I hope this clarifies !
You're correct, Replay uses audio devices differently than Storyline. Luckily, one of our community members shared a workaround with our team that did the trick!
The steps are as follows:
1. Right-click the volume icon in the taskbar [image: image.png] 2. Select 'Sounds' 3. Select the 'Recording' tab 4. Right-click on the audio input and select 'properties' 5. Select the 'Advanced' tab 6. As shown above, the default is 2 channel 24-bit - change this to 1 channel 24-bit and then click 'Apply' 7. Restart Replay = PROBLEM SOLVED!!!
I'm having this same issue and followed your steps. However, I do not have an option to enter "1 bit", I only have a list to choose from and they are all "2 bit..."
Do you know of another way to get Replay to record audio correctly?
11 Replies
I am having the exact same problem. I have a Blue mic connected by USB which works fine in Storyline 360, but not in replay. I double checked in my system setting to make sure that "Blue" is the selected mic (it is) but Replay keeps using the built in laptop mic.
Interestingly, I used the screen record function in storyline 360 and the BLUE mic is working - the editing capabilities aren't as robust - but it seems like a potential workaround in the short term.
Even better! Recorded the video via SL360, exported it to my desktop, then opened it in RP360. Audio is perfect and I can edit.
I figured it out. Follow this link and look at step 2:
https://community.articulate.com/series/articulate-replay/articles/adding-screen-recordings-and-webcam-videos
Well Alison - I thought I was being a hero with my workaround... YOU are the hero. That lil arrow sure isn't obvious! Thanks!!
Hello ! I'm having similar issue, despite selecting the correct microphone, the recording of the sound is done through Mono in Replay and through Stereo in SL360, how to deal with that ? I was also unable to export the video from SL into Replay.... Thanks for help !!
Hi Morgane!
I'm happy to help! I'm not sure I understand fully. Are you recording audio in Storyline and then export into Replay? What are you noticing with audio?
If you see an error message, can you screenshot it and add it to this discussion?
Hello Lauren, thanks for the quick answer ! I am recording screen (and audio) using Replay , then the sound output is mono, not stereo. When I do the same (record screen and audio) through SL, then it is stereo, but the editing options are very limited.... I would like to use Replay obviously... I hope this clarifies !
Hello Morgane!
You're correct, Replay uses audio devices differently than Storyline. Luckily, one of our community members shared a workaround with our team that did the trick!
The steps are as follows:
1. Right-click the volume icon in the taskbar [image: image.png]
2. Select 'Sounds'
3. Select the 'Recording' tab
4. Right-click on the audio input and select
'properties'
5. Select the 'Advanced' tab
6. As shown above, the default is 2 channel 24-bit - change this to 1
channel 24-bit and then click 'Apply'
7. Restart Replay = PROBLEM SOLVED!!!
Brilliant Lauren, thanks !
I'm having this same issue and followed your steps. However, I do not have an option to enter "1 bit", I only have a list to choose from and they are all "2 bit..."
Do you know of another way to get Replay to record audio correctly?
Hi Kelly!
If you don't see the option for 1 bit, then you'll want to stick with the default option.
If this still doesn't do the trick, let's continue troubleshooting in a support case! You can use this link to connect with our Support team.
This discussion is closed. You can start a new discussion or contact Articulate Support.